Workforce Development Case Manager

Outreach Works•Scranton, PA

7d•Onsite

About The Position

The LEAD Center Case Manager provides direct case management services to participants enrolled in Outreach’s Workforce Development programs. The position maintains a standing caseload of 20–25 active participants, excluding individuals receiving brief or one-time services. It supports individuals facing employment barriers through career planning, job readiness, job placement, and post-placement follow-up, while coordinating services and connecting participants to resources and community supports that help them achieve and sustain employment. The role also provides operational support to Dress for Success Lackawanna, a program of Outreach, including client services, suiting appointments, and inventory management. The position requires daily office attendance and is based primarily in a Career Center and office setting, with some boutique and client-facing work. Evening or weekend work may be required as needed, and local and occasional regional travel is required. This is not a remote position.

Requirements

At least two to three years of experience in case management, workforce development, or a related human services field.
Familiarity with populations facing employment barriers and commitment to working with people from diverse backgrounds and facing economic challenges.
Must have or meet the requirements to obtain current ACT 33 (Child Abuse) and ACT 34 (Criminal Background) clearances, and be able to obtain additional clearances as required.
Valid driver’s license and proof of insurance.
General computer literacy and ability to enter information into data collection software and MS Office software.
Ability to type 40 words per minute and strong computer aptitude.
Ability to perform occasional standing, walking, sitting, talking, and hearing, and occasional lifting or moving of up to 50 pounds when processing donations or transporting materials.

Nice To Haves

Bachelor’s degree from an accredited university in a human services discipline, workforce development, business, or related field; an equivalent combination of education and relevant work experience will be considered in lieu of a degree.
Workforce development, career coaching, or case management training.

Responsibilities

Maintain an active LEAD Center Workforce Development caseload; conduct participant assessments; develop and monitor individualized service plans; coach, advise, and follow up with participants; and track program and individual progress.
Deliver life skills workshops and employment readiness programming in group and individual settings; prepare instructional materials and outlines; and facilitate presentations on job search strategies, workplace expectations, financial literacy, and related topics.
Connect with local employers, schools, and community organizations to promote Workforce Development programs and create employment opportunities; assist participants with job search, applications, and placement activities.
Collaborate with the team and contribute to the development of the weekly job listing.
Schedule and coordinate participant appointments; prepare correspondence, training materials, and program resources; generate class registration lists; and track attendance.
Collect and enter program and agency data into information collection databases; compile data, reports, and paperwork for Outreach and funders; and maintain timely, accurate reporting for federal, state, and local grant requirements.
Coordinate with Reentry, GED, and other Outreach departments to facilitate referrals and wraparound services; represent the LEAD Center at community events and agency-wide meetings.
Maintain timely and accurate case notes documenting participant contact, progress, barriers, referrals, and next steps, entering them within required timeframes.
Support Dress for Success Lackawanna operations, including client scheduling, suiting appointments, donation processing, and inventory management, as assigned.
Maintain organized file systems and assist with photocopying, supply orders, answering phones, and similar team operations.
Participate in special project teams, external meetings, and events, and perform other duties as assigned.