Workforce Case Manager Supervisor - WorkSource Coastal

City of Savannah•Savannah, GA

23h•Onsite

About The Position

The Workforce Case Manager Supervisor oversees day-to-day USDOL-ETA Workforce Act Title I case management and program services within WorkSource Coastal’s regional hub-and-spoke service delivery model. The position supervises and coaches staff, reviews eligibility and service decisions, and leads pre-enrollment staffing for proposed training and supportive services. It ensures participant records are accurate and complete and coordinates program and fiscal review before funds are committed, consistent with established approval authority. The role supports timely, compliant, participant-centered services that advance education, training, and employment outcomes. The supervisor assigns and balances caseloads; directs, coaches, and trains Case Managers; reviews files and service decisions for accuracy, timeliness, and compliance; and monitors participant engagement and outcomes. The position coordinates pre-enrollment staffing, verifies eligibility and supporting documentation, assesses training and supportive-service proposals, and records decisions and required follow-up. It works with program and fiscal staff, providers, schools, employers, and workforce partners, and uses WorkSource Georgia Portal reports and file reviews to address trends, monitoring, data validation, and audit findings. The position reports to the Direct Services Manager or designee and exercises considerable independent judgment in day-to-day supervision, policy interpretation, pre-enrollment staffing, and resolution of programmatic and documentation issues. Work is based at an assigned WorkSource Coastal Job Center Hub, with travel to regional locations, trainings, and conferences as required. Office hours are 8 AM–5 PM, Monday–Friday; assignments may also involve earlier mornings and occasional evening or weekend work.

Requirements

Bachelor’s degree in human services, education, social sciences, business, public administration, or a related field, or an equivalent combination of education and relevant acceptable experience.
Five years of experience in Workforce Act Title I case management, workforce development, career services, or a comparable human service setting.
Lead or supervisory experience.
Ability to interpret policy, review eligibility and expenditures, coach staff, conduct case conferences, resolve documentation issues, and manage competing deadlines.
Strong written communication skills.
Proficiency with Microsoft Suite/Microsoft 365 and electronic workforce development case management systems.
Ability to use the WorkSource Georgia Portal and reporting tools.
Ability to travel to assigned locations throughout the region; valid driver’s license and reliable transportation when required for assigned travel.
Knowledge of USDOL-ETA Workforce Act Title I Adult, Dislocated Worker, and Youth programs, including eligibility, priority of service, assessments, service planning, training, supportive services, performance, exit, and follow-up requirements.
Knowledge of applicable federal, state, and local workforce policies, regulations, documentation standards, and fiscal requirements.
Skill in reviewing participant files for eligibility, completeness, accuracy, timeliness, and compliance; conducting pre-enrollment staffing and case reviews; and resolving documentation deficiencies.
Skill in supervising, coaching, training, and providing technical assistance while balancing caseloads, priorities, deadlines, and service-delivery needs.
Skill in coordinating with program, fiscal, business services, training, employer, school, and workforce partners to support services and prevent duplicate or unsupported expenditures.
Skill in analyzing case-management and performance information and addressing monitoring, data-validation, performance, and compliance concerns.
Ability to exercise independent judgment and sound decision-making in reviewing eligibility, training, supportive services, funding, and participant service needs.
Ability to communicate effectively orally and in writing and maintain effective working relationships with participants, staff, management, providers, employers, and community partners.
Ability to work independently and collaboratively, manage multiple priorities and deadlines, maintain confidentiality, and adapt to changing program and operational requirements.
Ability to work at an assigned Job Center Hub and travel throughout the region, including attending required trainings and conferences and working occasional evening or weekend assignments.

Responsibilities

Assign and balance caseloads, set priorities, review work quality, and provide day-to-day direction to Case Managers serving Youth, Adults, and Dislocated Workers.
Coach staff on eligibility, priority of service, assessments, service plans, service delivery, exits, and follow-up.
Review physical and electronic case files, case notes, source documents, service codes, and performance outcomes; direct corrections and track resolution.
Monitor participant engagement, training progress, supportive services, skill gains, credentials, employment, and follow-up, and identify cases needing intervention.
Coordinate staff onboarding, policy updates, case management system training, and consistent practices across hubs and partner locations.
Check intake documents for legibility and completeness, track missing items, and route intake packets to the Staffing Committee for eligibility determination.
Provide performance feedback, participate in evaluations and corrective coaching, and escalate policy, fiscal, personnel, compliance, or participant safety concerns to management.
Present eligibility documents during pre-enrollment staffing and bring together the Case Manager, program reviewer, and fiscal staff as required, with participant input when appropriate.
Verify that proposed program enrollment is supported by complete eligibility documents, priority determinations, assessments, participant consent, and the applicable service plan; return incomplete or conflicting files for correction.
Review training suitability and documented need, including career goal, occupational demand, provider and program eligibility, admission requirements, readiness, expected credential, cost, and other available assistance.
Review proposed supportive services for documented need, availability through other resources, policy limits, required receipts or estimates, and connection to approved activities.
Confirm funding source, service period, budget availability, allowable costs, approvals, and records align with fiscal and program requirements before a commitment or cost-incurring referral is issued.
Record staffing decisions and conditions, assign follow-up, communicate decisions, and confirm required authorization occurs before service or payment.
Re-staff material changes in training, cost, or supportive-service need and retain the decision trail as needed.
Coordinate with finance, business services, providers, schools, employers, and one-stop partners to align services and avoid duplicate funding or unsupported expenditures.
Oversee Youth program element access and work experiences, Adult and Dislocated Worker training and reemployment services, and required follow-up under applicable policies.
Use WorkSource Georgia Portal reports and file reviews to identify trends, prepare management updates, and address monitoring, data validation, and audit findings.
Support equitable and accessible service delivery across the workforce delivery region and counties.
Travel to assigned regional locations and perform other related duties within the department’s mission and scope, including schedule adjustments and evening or weekend hours as assigned.