Aging & Disability Resource Program Specialist

Northwest Regional Council•Mt. Vernon, WA

1d•Hybrid

About The Position

Northwest Regional Council (NWRC) is hiring an Aging & Disability Resources (ADR) Program Specialist for its Skagit office. NWRC is a multi-service agency serving Island, San Juan, Skagit, and Whatcom counties in Washington. Its ADR program supports older adults and people who need long-term care by providing information and referral assistance and connecting clients with resources such as Meals on Wheels, respite care, care planning, and caregiving support. The Program Specialist provides clients and their families with information about services, products, and resources available through social service agencies, medical providers, and community partners in the aging and disability network. The role screens clients for services, makes referrals to appropriate resources, and provides general assistance to clients and families. This is a full-time, permanent, non-exempt position. The schedule is developed with the Community Programs Supervisor and includes regular in-person time in the Skagit office, with optional remote days. NWRC offers alternative work schedules and a hybrid work environment. The 10-step pay range is $28.49–$37.17 per hour. Employees are generally hired at the first step, though a higher starting step may be considered based on experience, training, or demonstrated capability, with internal equity prioritized. Employees may be eligible for annual step increases subject to satisfactory performance, and the agency assesses annual cost-of-living adjustments subject to Governing Board approval.

Requirements

Bachelor’s degree in human services or a related field and two years of volunteer or paid experience providing direct human or social services; or two years of relevant college coursework and four years of volunteer or paid human services experience. An equivalent combination of education and experience may be considered.
Demonstrated interpersonal communication, client assessment, problem-solving, organization, time-management, and activity-documentation skills.
Ability to manage multiple tasks with repeated interruptions in a shared office space and meet regular deadlines.
Demonstrated ability to use computers and software, including Microsoft Office, an Access database, the internet, and email.
Ability to maintain the confidentiality of client information and financial records.
Ability to establish and maintain effective working relationships with coworkers, government service personnel, community partners, businesses, and the public, using courtesy, tact, and good judgment.
Demonstrated public-speaking skills and ability to give presentations to groups.
Sensitivity to the needs and values of diverse groups of people.
Valid driver’s license, a vehicle available for work-related travel, and appropriate liability insurance.
Become AIRS Certified during the second year of employment, after one full year of employment.

Nice To Haves

Knowledge of Alzheimer’s disease and dementia.
Russian or Spanish speaking skill or fluency.

Responsibilities

Provide clients and their families with information about services, products, and resources available through social service agencies, medical providers, and community partners.
Screen clients for services.
Refer clients to appropriate resources.
Provide general assistance to clients and families.
Develop a work schedule with the Community Programs Supervisor that includes regular in-person work in the Skagit office and may include optional remote days.
Become AIRS Certified during the second year of employment, after one full year of employment.

Benefits

100% employer-paid medical coverage for the employee’s individual plan and up to 95% employer-paid medical coverage for dependent plans, with multiple plan options.
100% employer-paid dental and vision coverage for the employee and eligible dependents, with multiple plan options.
Washington State Public Employees Retirement System (PERS 2 or PERS 3).
100% employer-paid Employee Assistance Program coverage for the employee and dependents.
Life and long-term disability insurance, with voluntary buy-up options.
Vacation leave accrued at 8 hours per month, increasing with longevity.
Sick leave accrued at 8 hours per month.
13 paid holidays annually.
3 paid wellness days annually.
Voluntary flexible spending plans for health and/or child or elder care.
Voluntary deferred compensation program.
Alternative work schedules.
Hybrid work environment.
4% premium pay for Certified Social Services Interpreters.
NWRC meets the Public Service Loan Forgiveness definition of a public service organization.