Community Resource Specialist - SUD Bridge Clinic

Mass General Brigham•Boston, MA

14d•$25 - $27•Onsite

About The Position

The Community Resource Specialist (CRS) works as part of the multidisciplinary team at the Substance Use Disorder (SUD) Bridge Clinic, which provides rapid assessment, treatment initiation, and stabilization for patients with substance use disorders. The clinic focuses on reducing disparities in access to and retention in treatment related to race, ethnicity, and language. The CRS researches and identifies community resources for patients’ ongoing SUD treatment, mental health services, and other social determinants of health needs. The specialist shares relevant resource information with the care team and, when indicated, with patients. The role requires flexibility, attention to detail, independence, strong communication, and a willingness to support all care team members. The CRS communicates with patients and caregivers, program staff, and community agencies. This is an onsite, 40-hour-per-week day position at the BWH Main Campus, 75 Francis Street, Boston. The stated schedule is 8:30 a.m. to 5:00 p.m. The pay starts at $25.00 per hour, with increases based on experience; the listed pay range ends at $26.58 per hour.

Requirements

High school diploma or equivalent.
Two years of work experience; experience in the substance use disorder field is preferred.
Strong interpersonal and communication skills.
Flexibility to adapt to program changes and shifting priorities.
Ability to work independently with minimal supervision and as part of a cohesive team.
Demonstrated organizational and time-management skills.
Ability to learn new technology systems for communicating and documenting patient cases.

Nice To Haves

Associate degree in a related field.
Work experience in the substance use disorder field.

Responsibilities

Research resources for adult patients with substance use disorders or behavioral health treatment needs.
Research community resources for social determinants of health and other needs, including housing, food banks, shelters, self-help meetings, recovery centers, and transportation assistance.
Provide resource information to care teams in a timely manner and promote appropriate use of resource-finding support by providers.
Upload referral sources to and maintain the resource database.
Work collaboratively with Bridge Clinic physicians, clinical therapists, and recovery coaches.
Identify accessible providers for patients, considering insurance coverage, geography, availability for new patients, and specialty areas.
Coordinate referrals to internal and external resources.
Triage service requests and forward them to other program services as needed.
Communicate with care teams across the Mass General Brigham network, community mental health providers, and Bridge Clinic patients.
Develop strong relationships with community-based mental health providers.
Support resource coordination for patient service needs beyond behavioral health.
Track and document encounters, resources provided, and case-related communications in the relevant electronic health records.
Assist in maintaining the patient tracking database.
Provide coverage for other Resource Specialists within the department.
Perform other duties as assigned.