Overnight Community Resource Specialist

Mass General Brigham•Belmont, MA

1d•$22 - $28•Remote

About The Position

The Community Resource Specialist supports Mass General Brigham Behavioral & Mental Health system initiatives by remotely supporting behavioral health services across emergency departments, medical floors, and behavioral health inpatient units. The role works with the Behavioral & Mental Health Inpatient Program Manager, the access team, and systemwide stakeholders to improve patient throughput and access. Duties include coordinating referrals and placements, monitoring capacity, communicating with multidisciplinary teams, documenting and tracking work, and assisting with data collection, analysis, and reporting. This is a remote overnight role scheduled Fridays, Saturdays, and Sundays from 7:00 p.m. to 7:30 a.m., for 36 scheduled hours per week. On-site work may be needed occasionally. Remote work requires a stable, secure, quiet, HIPAA-compliant workspace, which will be confirmed by Microsoft Teams video.

Requirements

Bachelor’s degree required.
At least 2–3 years of experience in the mental health care field is highly preferred.
Excellent written and verbal communication skills.
Excellent judgment and organizational skills, with the ability to multitask successfully.
Ability to be flexible and resourceful.
Ability to work independently and as part of a team.
Assessment and problem-solving skills.
Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments.
Familiarity with mental health treatments and services, systems of care, and community resources.
Intermediate proficiency in Excel, Word, PowerPoint, and Teams.
Ability to work independently.
Ability to maintain a stable, secure, quiet, HIPAA-compliant remote workspace.

Nice To Haves

Master’s degree preferred.
Concentration in Social Work, Psychology, or Health Care preferred.
At least 2–3 years of experience in the mental health care field highly preferred.

Responsibilities

Facilitate referrals for behavioral health care at various levels for patients awaiting treatment across MGB emergency departments, medical/surgical units, and inpatient behavioral health units.
Monitor systemwide capacity to help guide placement efforts.
Communicate and coordinate with multidisciplinary teams within and outside MGB.
Document and track tasks in Epic or other indicated systems.
Assist with data collection and tracking, Excel data analysis, and PowerPoint reporting.
Respond promptly to calls to the central behavioral health call line, emails and faxes to the central behavioral health inbox, and Teams chats from systemwide stakeholders.
Provide cross-coverage for central access tasks, including supporting admissions and bed searches, and central disposition tasks, including supporting inpatient throughput.
Attend department meetings and assist with other department tasks as assigned.