Community Resource Specialist II

Easterseals•Washington, WA

About The Position

The Community Resource Specialist II (CRS2) advances the Career Mobility Action Plan (Career MAP), a workforce development initiative launched by the DC Department of Human Services (DHS). The position develops and maintains a network of landlords, housing providers, financial coaches, and community-based partners to support families’ housing stability, economic mobility, and self-sufficiency. It also supports robust data reporting to DHS. Working primarily with families, the CRS2 coordinates housing searches, property tours, relocation requests, rent reasonableness reviews, inspections, lease-up documentation, and permanent supportive housing eligibility processes. The specialist works with participants, Fedcap staff, DHS representatives, landlords, and community partners to deliver timely, compliant services tailored to family needs. The role also supports program data collection, quality assurance, analysis, and reporting. Responsibilities include verifying information, preparing funder-required reports, identifying trends, reporting milestones, and providing data-driven recommendations to strengthen services and outcomes. The CRS2 additionally provides training and technical assistance to staff and participants on housing processes, documentation, data collection, reporting, and compliance.

Requirements

At least one year of experience in case management, housing navigation, community outreach, partner engagement, training, data management, program reporting, or a related area.
A combination of education, training, and relevant professional experience deemed appropriate by the agency may be considered.

Nice To Haves

Bachelor’s degree in Sociology, Communications, Business, Human Services, Public Administration, or a related field is preferred.
Experience working with landlords, property managers, housing providers, community-based organizations, or public-sector partners is preferred.
Experience collecting, reviewing, analyzing, or reporting program data in a performance-driven human services environment is preferred.
Experience serving individuals or families who have experienced homelessness, housing instability, poverty, or other barriers to economic mobility is preferred.
Education or experience deemed appropriate by the agency may be considered.

Responsibilities

Develop and maintain relationships with landlords, property managers, housing providers, financial coaches, community organizations, and other partners.
Maintain a diverse network of housing and community partners and serve as a liaison among Fedcap staff, housing partners, DHS contacts, and community resources.
Connect participants with housing and financial coaching resources, provide warm referrals, and follow up on whether supports were received.
Maintain current information about partner services, eligibility, referral processes, and resource availability.
Coordinate housing searches and property tours; follow up on applications and support participants in moving applications forward.
Review relocation requests for alignment with DHS policies and program requirements.
Help identify housing units that meet participant needs, program standards, and rent reasonableness requirements; complete or coordinate required reviews and workflows.
Support permanent supportive housing qualification processes and coordinate eligibility and documentation with relevant partners.
Coordinate property inspections, follow-up, corrections, and lease-up activities with landlords and housing partners.
Collect, review, submit, and archive lease-up documentation and housing records in required electronic systems.
Identify barriers to housing placement or relocation and collaborate on timely solutions.
Monitor housing compliance with policies, procedures, regulations, and funder requirements; guide staff and partners on requirements and corrective actions.
Review housing records for completeness, accuracy, consistency, and timely submission; audit data and records and help resolve issues.
Observe workflows and recommend improvements to service quality, efficiency, consistency, and participant outcomes.
Collect, maintain, and verify information for monthly funder reports and other reporting deliverables; prepare accurate reports and submit them by deadlines.
Develop and implement data management protocols and maintain records in the Electronic Case Management system and other required databases or reporting tools.
Document housing activities, partner interactions, participant engagement, program participation, compliance, milestones, employment progress, and other required outcomes.
Verify and report participant milestone achievements to DHS and document participant success stories.
Conduct data quality reviews and follow up to resolve missing, incomplete, or inconsistent information while observing confidentiality, contractual, agency, and record-retention requirements.
Analyze housing and program data to identify trends, service gaps, participant needs, and opportunities for improvement; provide insights to leadership on strategies, resources, services, and outcomes.
Support program planning, performance management, strategic resource allocation, and evaluation of program strategies; recommend adjustments based on data and outcomes.
Identify training and technical-assistance needs; develop and facilitate staff and participant training, including onboarding and refresher sessions.
Create or update training materials, workflow guidance, resource documents, and tools; provide technical assistance on workflows, data entry, reporting, and compliance.
Collaborate with program staff, leadership, DHS representatives, and community partners; participate in meetings, case consultations, and program reviews.
Follow Fedcap and DHS policies, confidentiality requirements, and professional standards; complete required training and professional development.
Contribute to a respectful, accountable, collaborative, continuously improving, customer-focused workplace and perform other related duties as assigned.