Community Resource Coordinator II

Centene Corporation • Lubbock, TX

4d • $18 - $28

About The Position

The Community Resource Coordinator II supports community connection activities by connecting members to community resources that support their care management journey and provide necessary care resources in a cost-effective manner. The role provides members with information about known community resources and supports the care team in identifying community support and providing health education as appropriate.

The candidate must reside in Lubbock, Texas. The position includes some travel for in-person member advisory group meetings and member visits in the Lubbock area. The coordinator supports members, clinical staff, and community outreach efforts, and may visit individual homes or community organizations.

Requirements

• High school diploma or GED.
• 1–2 years of related experience.
• Working knowledge of Social Determinants of Health (SDOH) barriers.
• Must reside in Lubbock, Texas.
• Some travel for in-person member advisory group meetings and member visits in the Lubbock area.

Responsibilities

• Connect members to known community and care resources in a cost-effective manner.
• Support coordination of community outreach resources available to members and promote awareness of care and services.
• Serve as a resource for member inquiries about community and care resources and opportunities.
• Support member correspondence and educational materials to facilitate successful community connections.
• Document and maintain community resources in accordance with standards of practice and health plan requirements.
• Assist nurses and social workers with outreach, community education, informal guidance, and member support.
• Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on their behalf, and gather information for medical providers and organizational staff.
• Conduct non-medical assessments, including home safety and assessments of community or environmental resources, transportation, and employment, to support referrals, resolve concerns, and gather information for medical providers and staff.
• Conduct telephonic and/or in-person outreach to locate hard-to-reach individuals and families in the community.
• Visit individual homes and/or community organizations as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401K plan
• Stock purchase plans
• Tuition reimbursement
• Paid time off
• Holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules
• Additional forms of incentives may be included in total compensation, subject to applicable factors and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED