Community Resource Coordinator

Central Ohio Area Agency On Aging•Columbus, OH

About The Position

The Community Resource Coordinator supports individuals, families, and the wider community through direct resource navigation, housing-related assistance, and educational programming. The role combines resource support with community education to raise awareness of key services, promote agency resources, and collaborate with partners to strengthen community engagement, resource access, and housing stability. The coordinator assists clients with applications, documentation, referrals, and eligibility screenings, and follows up to confirm connections to services and identify ongoing needs. The role also coordinates and delivers workshops and presentations, manages session logistics, represents the agency at community events, and builds relationships with community partners. The coordinator maintains accurate records, tracks participation and program impact, and supports reporting and continuous improvement. Coordinators may perform some or all of the listed duties and/or other duties as assigned. The position is based in a traditional office environment during standard business hours. Flexibility for telework may be approved. Travel to programming and community events, as well as extended hours, may be required.

Requirements

High school diploma or equivalent.
Two years of experience in community education, resource navigation, housing services, outreach, or program coordination.
Valid driver's license, reliable transportation, and proof of insurance may be needed.
Knowledge of housing systems, rental and utility assistance programs, and local community resources.
Ability and willingness to travel to deliver programming and attend events.
Strong organizational, documentation, and communication skills.
Ability to work with diverse populations and handle sensitive situations with empathy and professionalism.
Proficiency in Microsoft Office and data entry systems.
Comfort facilitating workshops and speaking to diverse groups.
Ability to build positive relationships with clients, community members, and partner organizations.
Ability to create outreach materials, flyers, newsletters, and social media content.
Ability to represent the agency's mission and promote resources available to older adults and caregivers.

Nice To Haves

Bachelor's degree.
Experience in education, social work, gerontology, or a related field.
LSW or RN licensure.
Knowledge of topics related to aging, caregiving, or wellness.

Responsibilities

Assist clients with completing applications and gathering required documentation.
Refer clients to community resources, including housing services, legal aid, financial assistance, caregiving supports, and aging-related programs.
Screen clients for eligibility for rental, utility, and other assistance programs.
Maintain current knowledge of community resources and eligibility requirements.
Follow up to confirm service connections and identify ongoing needs.
Coordinate and deliver workshops and presentations for older adults and the broader community on topics such as aging services, Medicare information, emergency preparedness, wellness, and housing stability.
Manage education session logistics, including scheduling, registration, materials, and participant follow-up.
Represent the agency at community events, health fairs, resource fairs, and collaborative initiatives.
Work with communications staff to promote programs through flyers, newsletters, social media, and partner organizations.
Build and maintain relationships with senior centers, faith-based groups, housing providers, health organizations, and other resource networks.
Participate in outreach activities to strengthen community awareness and improve client outcomes.
Maintain accurate records of client interactions, referrals, and program participation using agency systems.
Track satisfaction, attendance, and the impact of educational offerings.
Support internal reporting and continuous improvement of programs and resource navigation services.
Perform other assigned duties as applicable.