Community Resource Coordinator
About The Position
The Community Resource Coordinator supports individuals, families, and the wider community through direct resource navigation, housing-related assistance, and educational programming. The role combines resource support with community education to raise awareness of key services, promote agency resources, and collaborate with partners to strengthen community engagement, resource access, and housing stability. Coordinators may perform some or all of the listed duties, as well as other duties as assigned. The position is based at COAAA HQ in Columbus, Ohio, in a traditional office environment with standard business hours. Flexibility for telework may be approved. The role may require travel to deliver programming and attend community events, as well as extended hours. It is full-time, day shift, hourly, and non-exempt. The pay rate is $26.00 per hour.
Requirements
- High school diploma or equivalent.
- Two years of experience in community education, resource navigation, housing services, outreach, or program coordination.
- Valid driver's license, reliable transportation, and proof of insurance may be needed.
- Knowledge of housing systems, rental and utility assistance programs, and local community resources.
- Ability and willingness to travel to deliver programming and attend events.
- Strong organizational, documentation, and communication skills.
- Ability to work with diverse populations and handle sensitive situations with empathy and professionalism.
- Proficiency in Microsoft Office and data-entry systems.
- Comfort facilitating workshops and speaking to diverse groups.
- Ability to build positive relationships with clients, community members, and partner organizations.
- Ability to create outreach materials, flyers, newsletters, and social media content.
- Ability to represent the agency's mission and promote resources available to older adults and caregivers.
Nice To Haves
- Bachelor's degree.
- Experience in education, social work, gerontology, or a related field.
- LSW or RN licensure.
- Knowledge of topics related to aging, caregiving, or wellness.
Responsibilities
- Assist clients with completing applications and gathering required documentation.
- Refer clients to community resources, including housing services, legal aid, financial assistance, caregiving supports, and aging-related programs.
- Screen clients to assess eligibility for rental, utility, and other assistance programs.
- Maintain current knowledge of community resources and eligibility requirements.
- Follow up to confirm service connections and identify ongoing needs.
- Coordinate and deliver workshops and presentations for older adults and the broader community.
- Present information on aging services, Medicare, emergency preparedness, wellness, and housing stability.
- Manage education-session logistics, including scheduling, registration, materials, and participant follow-up.
- Represent the agency at community events, health fairs, resource fairs, and collaborative initiatives.
- Collaborate with communications staff to promote programs through flyers, newsletters, social media, and partner organizations.
- Build and maintain relationships with community partners, including senior centers, faith-based groups, housing providers, health organizations, and other resource networks.
- Participate in outreach activities to strengthen community awareness and improve client outcomes.
- Maintain accurate records of client interactions, referrals, and program participation using agency systems.
- Track satisfaction, attendance, and the impact of educational offerings.
- Support internal reporting and continuous improvement of programs and resource navigation services.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
