Community Resource Specialist
About The Position
MGB Psychiatry & Mental Health is an enterprise clinical service that supports and collaborates with behavioral health departments and services across Mass General Brigham. Reporting to the Psychiatry & Mental Health Manager, the Community Resource Specialist remotely supports behavioral health services across Mass General Brigham emergency departments, medical floors, and behavioral health inpatient units. The role works closely with the Manager, the Psychiatry & Mental Health access team, and systemwide behavioral health stakeholders to facilitate initiatives that improve patient throughput and access. This part-time position is scheduled Tuesday through Friday, 11:30 AM to 4:30 PM, for 20 hours per week. The role is hybrid, and remote work requires a stable, secure, quiet, HIPAA-compliant workspace, which will be confirmed by Microsoft Teams video.
Requirements
- Bachelor’s degree required.
- Two to three years of experience working in the mental health care field.
- Excellent written and verbal communication skills.
- Excellent judgment and organizational skills, with the demonstrated ability to multitask successfully.
- Ability to be flexible and resourceful.
- Ability to work independently and as part of a team.
- Assessment and problem-solving skills.
- Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments.
- Familiarity with mental health treatments and services, systems of care, and community resources.
- Intermediate proficiency in Excel, Word, PowerPoint, and Teams.
- Ability to work independently.
- For remote workdays, a stable, secure, quiet, and HIPAA-compliant workspace is required.
Nice To Haves
- Master’s degree preferred.
- Concentration in Social Work, Psychology, or Health Care preferred.
Responsibilities
- Facilitate referrals for various levels of behavioral health care for patients awaiting treatment across Mass General Brigham emergency departments, medical/surgical units, and inpatient behavioral health units.
- Monitor systemwide capacity to help guide placement efforts.
- Communicate and coordinate with multidisciplinary teams within and outside Mass General Brigham.
- Document and track tasks in Epic or elsewhere as indicated.
- Assist with data collection and tracking, data analysis in Excel, and reporting in PowerPoint.
- Receive and promptly respond to calls to the central behavioral health call line, emails and faxes to the central behavioral health inbox, and Teams chats from systemwide stakeholders.
- Provide cross-coverage for central access tasks, including supporting admissions and bed searches, and central disposition tasks supporting inpatient throughput.
- Attend department meetings and assist with other department tasks as assigned.
Benefits
- Comprehensive benefits
- Career advancement opportunities
- Differentials, premiums, and bonuses as applicable
- Recognition programs
