Community Resource Specialist

Mass General Brigham • Somerville, MA

1d • Hybrid

About The Position

MGB Psychiatry & Mental Health is an enterprise clinical service that supports and collaborates with behavioral health departments and services across Mass General Brigham. Reporting to the Psychiatry & Mental Health Manager, the Community Resource Specialist remotely supports behavioral health services across Mass General Brigham emergency departments, medical floors, and behavioral health inpatient units. The role works with the Manager, the Psychiatry & Mental Health access team, and systemwide behavioral health stakeholders on initiatives to improve patient throughput and access.

This is a part-time hybrid position scheduled Tuesday through Friday, 11:30 AM to 4:30 PM, for 20 hours per week. Remote workdays require a stable, secure, quiet, HIPAA-compliant workspace, which will be confirmed via Microsoft Teams video. The work location is 399 Revolution Drive. The stated pay range is $22.35–$28.30 per hour. Mass General Brigham describes its compensation package as including competitive base pay, comprehensive benefits, career advancement opportunities, applicable differentials, premiums and bonuses, and recognition programs; the posting does not specify particular benefits.

Requirements

• Bachelor’s degree required.
• Two to three years of experience working in the mental health care field.
• Excellent written and verbal communication skills.
• Excellent judgment and organizational skills, with the ability to multitask successfully.
• Ability to be flexible and resourceful.
• Ability to work independently and as part of a team.
• Assessment and problem-solving skills.
• Ability to remain calm and professional in high-stress, high-pressure, fast-paced environments.
• Familiarity with mental health treatments and services, systems of care, and community resources.
• Intermediate proficiency in Excel, Word, PowerPoint, and Teams.
• Ability to work independently.

Nice To Haves

• Master’s degree preferred.
• Concentration in Social Work, Psychology, or Health Care preferred.

Responsibilities

• Facilitate referrals for patients awaiting treatment to various levels of behavioral health care across MGB emergency departments, medical/surgical units, and inpatient behavioral health units.
• Monitor systemwide capacity to help guide placement efforts.
• Communicate and coordinate with multidisciplinary teams within and outside of MGB.
• Document and track tasks in Epic or other indicated systems.
• Assist with data collection and tracking, Excel data analysis, and PowerPoint reporting.
• Receive and promptly respond to calls to the central behavioral health call line, emails and faxes to the central behavioral health inbox, and Teams chats from systemwide stakeholders.
• Provide cross-coverage for central access tasks, including supporting admissions and bed searches, and central disposition tasks, including supporting inpatient throughput.
• Attend department meetings and assist with other department tasks as assigned.

Benefits

• The posting mentions comprehensive benefits, career advancement opportunities, applicable differentials, premiums and bonuses, and recognition programs, without specifying individual benefit types.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level