Community Care & Resource Coordinator

Church Of The Resurrection•Leawood, KS

2d•Onsite

About The Position

The Community Care & Resource Coordinator is the church’s primary point of contact for members and congregants navigating temporary financial hardship. As a member of the Community Care & Assistance Team, this role partners with pastors, staff, volunteers, and community organizations to provide compassionate case management, coordinate financial assistance, and connect individuals and families with resources that promote long-term stability and healing. The coordinator assesses financial, emotional, and practical needs; develops individualized plans; maintains communication throughout the assistance process; and helps connect people with appropriate community and pastoral resources. The position also reviews assistance requests, verifies eligibility and documentation, recommends financial assistance, maintains case records, tracks outcomes and trends, prepares reports for leadership, and helps improve Community Care & Assistance policies and processes. The role models a Christ-centered approach grounded in hospitality, dignity, and grace, and collaborates with Resurrection pastors, Care Ministers, ministry staff, and community partners. The position is full-time and exempt, based at the Leawood campus.

Requirements

At least 3 years of professional case management experience.
Demonstrated experience assessing client needs and developing individualized resource plans.
Experience coordinating services with multiple community organizations or agencies.
Strong organizational, documentation, and administrative skills.
Excellent written, verbal, and interpersonal communication skills.
Ability to exercise sound judgment while maintaining confidentiality.
Proficiency with Microsoft Office and database management systems.
Knowledge of local community resources and social service systems.

Nice To Haves

Bachelor’s or Master’s degree in Social Work, Human Services, Counseling, Psychology, or a related field.
Experience working in a church, nonprofit, healthcare, or community service environment.
Experience collecting data, evaluating outcomes, and preparing ministry or program impact reports.

Responsibilities

Meet with members and congregants requesting financial assistance to assess their financial, emotional, and practical needs.
Develop individualized plans that promote long-term stability rather than repeated emergency assistance.
Maintain ongoing communication with individuals and families throughout the assistance process.
Encourage continued engagement in Resurrection through worship, ministries, and pastoral care.
Pray with individuals and families when appropriate, provide spiritual encouragement, and direct them to further pastoral care as needed.
Collaborate with pastors and ministry staff to ensure holistic care.
Model and encourage a Christ-centered approach reflecting the church’s values of hospitality, dignity, and grace.
Build and maintain relationships with local nonprofit organizations, government agencies, housing organizations, utility assistance programs, food pantries, counseling services, and other community partners.
Connect individuals and families with community resources and coordinate referrals when additional services are needed.
Stay informed about community resources, eligibility requirements, and emerging services.
Review Community Care & Assistance requests according to established ministry guidelines.
Verify eligibility, supporting documentation, and financial need.
Prepare recommendations for financial assistance.
Administer assistance accurately and confidentially, with accountability and compliance with church financial policies.
Maintain complete and accurate case records.
Track and analyze request trends, including households served, types of assistance requested, assistance distributed, referrals, repeat requests, and case outcomes.
Prepare regular reports for leadership demonstrating ministry impact, stewardship of resources, and emerging community needs.
Recommend process improvements and opportunities to strengthen Community Care & Assistance.
Coordinate care with Resurrection pastors, Care Ministers, and other ministries.
Assist with developing and maintaining Community Care & Assistance policies, procedures, and resource materials.
Participate in departmental meetings and ministry planning.
Perform other duties as assigned.
Follow Jesus and engage in the five essential practices of Christian life: worship, study, serve, give, and share.
Support the church’s purpose and exemplify its values and theological direction as a United Methodist Church.