Community Resource Coordinator II

Centene Management Company • Lubbock, TX

2d

About The Position

The Community Resource Coordinator II supports community connection activities by connecting members with community resources that support their care management journey and provide necessary care resources cost-effectively. The coordinator shares known community resources with members and supports the care team in identifying community support and providing health education as appropriate. The candidate must reside in Lubbock, Texas. The position requires some travel for in-person member advisory group meetings and member visits in the Lubbock area.

Requirements

• High school diploma or GED.
• 1–2 years of related experience.
• Must reside in Lubbock, Texas.
• Some travel for in-person member advisory group meetings and member visits in the Lubbock area.
• Working knowledge of Social Determinants of Health (SDOH) barriers.

Responsibilities

• Connect members to known community and care resources in a cost-effective manner.
• Support coordination of community outreach resources available to members and promote awareness of care and services.
• Respond to member inquiries about community and care resources and opportunities.
• Support member correspondence and educational materials that facilitate successful community connections.
• Document and maintain community resources in accordance with standards of practice and health plan requirements.
• Provide assistance to nurses and social workers, including outreach, community education, informal guidance, and member support.
• Conduct non-clinical general health assessments to refer members to appropriate care or services, resolve concerns on their behalf, and gather information for medical providers and staff.
• Conduct non-medical assessments, including home safety and assessments of community or environmental resources, transportation, and employment, to make referrals, resolve concerns, and gather information for providers and staff.
• Conduct telephone and/or in-person outreach to locate hard-to-reach individuals and families in the community.
• Visit individual homes and/or community organizations as needed.
• Perform other duties as assigned.
• Comply with all policies and standards.

Benefits

• Competitive pay
• Health insurance
• 401K
• Stock purchase plans
• Tuition reimbursement
• Paid time off
• Holidays
• Flexible approach to work with remote, hybrid, field, or office work schedules
• Additional forms of incentives may be included in total compensation, subject to program eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED