Community Resource Navigator

FamilyWorks•Seattle, WA

1d•Onsite

About The Position

The Community Resource Navigator connects FamilyWorks participants with services that help stabilize their lives. The position conducts needs assessments and supports individuals and families in accessing, applying for, and enrolling in benefits, programs, and other resources. Work is primarily in person at the Roosevelt Family Resource Center and St. Luke’s satellite site, with duties also taking place during drop-in and distribution hours, programs, events, virtual settings, and other community locations. The Navigator may support other FamilyWorks sites in North Seattle, including food access, family support, school-based, satellite, and Mobile Food Pantry sites; locations may change based on funding availability. The Navigator builds relationships with participants, schools, community partners, and other stakeholders; supports outreach and community partnerships; and helps create a welcoming, accessible environment. The position includes maintaining current knowledge of benefit eligibility and enrollment processes, recording and reporting participant and program data, and contributing to agency cultural competency and equity work. The role reports to the Community Resource Navigation Supervisor and may supervise volunteers as needed. This is a full-time, non-exempt position paying $32.69 per hour. The regular schedule is Monday through Friday, with periodic or occasional evening and weekend commitments for community engagement, events, and program operations. The position is partially grant funded. Applications close Thursday, November 12, 2026; applications received after that date will not be reviewed.

Requirements

Ability to work effectively with a diverse community of individuals and families and to demonstrate cultural and linguistic competence.
Experience working with individuals and families who face language barriers.
Commitment to equity and social justice and understanding of the effects of systemic inequities on marginalized populations.
Effective interpersonal, written, and graphic communication skills.
Ability to de-escalate tense or emotionally charged situations with empathy, professionalism, and effective communication.
Ability or willingness to acquire engagement skills such as active and empathic listening, responsiveness, and trauma-informed care.
Organization, coordination, and attention-to-detail skills.
Demonstrated ability to maintain accurate records, manage data across multiple systems, and meet documentation and reporting deadlines.
Extensive knowledge of available social services and ability to respond to participant needs and determine appropriate referrals.
Ability to handle sensitive and confidential information with discretion and professionalism.
Ability to maintain focus in a complex environment.
Reliable transportation throughout North Seattle.
Bachelor’s degree in social services, Psychology, Education, or a related field; or four years of experience providing human services to a diverse community; or a combination of education, training, and work experience that provides the ability to perform the work.
Proficiency in MS Office applications, database entry, Zoom, and Microsoft Teams.
Ability to pass a background check.

Nice To Haves

Formal de-escalation training is strongly preferred.
Bilingual speaking ability, including English and Spanish and/or another language. Bilingual candidates receive $1 per hour above the posted rate.

Responsibilities

Assist families with referrals and applications for services and benefits, including Apple Health, SNAP, childcare, utility discounts, financial assistance, rental assistance, and employment resources.
Assess and screen families for other eligible programs and provide application assistance when needed.
Accept, review, and respond to referrals from schools, healthcare providers, community organizations, government agencies, and other partners; conduct outreach and follow-up to connect participants with appropriate services.
Support community partnership building and facilitate outreach events that connect families with resources.
Create a welcoming and accessible environment for families seeking support.
Participate in community outreach and mobile sites, including school-based sites and mobile food pantries.
Work with volunteers and staff to conduct outreach for Community Resource Navigator services.
Collect and track data on participant service access and enrollment rates.
Stay current on processes, eligibility requirements, and tools for referrals to social services and benefit programs; obtain certifications to provide enrollment directly when appropriate.
Foster partnerships and connections with organizations to meet participants’ needs.
Distribute, collect, and analyze participant surveys for FamilyWorks support services and outreach events.
Attend team, staff, training, partnership, and other required meetings; contribute to quarterly program reviews.
Work occasional evening and weekend hours to accommodate participant schedules and outreach events.
Enter, maintain, and update participant and program data and required documentation accurately and on time in established data management systems.
Use multiple databases and data management systems to document participant interactions, referrals, service connections, outreach activities, and outcomes in compliance with organizational and funder requirements.
Participate in furthering agency cultural competency goals, including race and equity work.
Perform other duties as needed.