School-Based Community Resource Navigator

Jane Pauley Community Health Center, Inc.•Indianapolis, IN

8h•Onsite

About The Position

The School-Based Community Resource Navigator serves as a primary point of contact for students and families at Jane Pauley Community Health Center school-based clinics. The role connects families with healthcare, benefits, and community resources; supports families entering or navigating the healthcare system; assists with benefit access and retention; and works to eliminate barriers to JPCHC services and student well-being. The Navigator maintains a regular presence at assigned schools and collaborates with school personnel, JPCHC teams, and community partners. The role assists families with public-benefit and healthcare coverage applications, explains how to use the healthcare system and government assistance plans, processes Sliding Fee Scale applications, addresses Social Determinants of Health needs, and connects underserved and vulnerable populations with resources. The position also participates in outreach and education events, follows school and district safety policies, and maintains confidentiality and HIPAA standards.

Requirements

High school diploma or equivalent.
Customer service experience.
Willingness to travel 50% of the time to different site locations or schools.
Valid Indiana Driver’s License and proof of auto insurance.
Certified Indiana Navigator certification required within 90 days of employment.
Certified Application Counselor certification required within 90 days of employment.
Community Health Worker certification required within 6 months of employment.
Proficient computer skills, including Microsoft Office (Outlook, Excel, Word, and PowerPoint) and Adobe Acrobat.

Nice To Haves

Bi-lingual or multi-lingual ability.
Two years of previous experience in outreach navigation and work with youth and families.

Responsibilities

Serve as a regular resource at schools for JPCHC clients, families, and staff.
Participate in outreach and education events, including back-to-school nights, health fairs, screenings, parent meetings, and community events, at traditional and non-traditional hours and locations.
Collaborate with school administrators, counselors, nurses, social workers, family liaisons, JPCHC school-based staff, teachers, and JPCHC departments.
Assist families with applications and follow-up for Medicaid programs, including children's coverage, Marketplace coverage, and other public benefits.
Educate students and families on using the healthcare system and their specific government assistance plan.
Meet with self-pay families to discuss payment options and complete Sliding Fee Scale agreements.
Maintain confidentiality and interact with patients and clients with empathy and respect.
Research and resolve patient or client issues, including consulting with providers, plan administrators, and insurance companies.
Follow up with families who request in-person government assistance.
Assist with food pantries when requested.
Process JPCHC Sliding Fee Scale applications.
Provide community resources to underserved and vulnerable populations.
Screen for Social Determinants of Health needs, including food, housing, transportation, and utilities, and connect families to community resources.
Follow school and district policies, including visitor and safety requirements.
Assist with special projects and other duties as necessary and required; perform related duties as assigned.
Maintain HIPAA standards and confidentiality of protected health information.