School Based Navigator

Brightli • Indianapolis, IN

2d

About The Position

The Navigator works to maximize enrollment in comprehensive insurance coverage, with Marketplace coverage as the program’s primary goal. The role also develops community partnerships and participates in outreach activities to engage uninsured people. The Navigator helps individuals and small business employers and employees understand insurance eligibility options, facilitates enrollment, and provides information in consumers’ best interests. The position supports patient empowerment and communication with healthcare and social-service systems, addresses barriers to healthcare adherence, connects patients with community or organizational resources, and serves as a link between the community and health and social services. The role also performs general support activities, special projects, and other assigned duties.

The position requires successful completion of background checks and new-hire and ongoing training requirements. The employee must hold a current driver’s license, maintain an acceptable driving record and current auto insurance, complete Navigator training and licensure requirements within one month of employment, follow conflict-of-interest and Marketplace privacy and security standards, provide accommodations for patients needing healthcare access, and provide evidence of being free from infectious and contagious disease before starting and annually thereafter. Some listed health assessment requirements apply specifically to Kansas residential or youth residential staff.

This is sedentary work involving sitting most of the time, with occasional walking or standing, occasional exertion of up to 10 pounds, and repetitive hand, finger, and arm movements for typing or writing.

Requirements

• High school diploma or GED with some college.
• Knowledge and competencies in harm reduction, motivational interviewing, and relevant treatment modalities used in the field.
• Knowledge of culture and values in the local community.
• Knowledge of customer and personal service principles, including needs assessment, service quality standards, and customer satisfaction evaluation.
• Ability to listen attentively and understand what others are saying.
• Ability to communicate information and ideas verbally so others understand.
• Proficiency in Microsoft Excel or Google Sheets for tracking patient engagements and enrollments.
• Excellent verbal and written communication skills.
• Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Completion of New Hire Orientation at the beginning of employment and required training, including Relias, at the beginning of employment and annually thereafter.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Adherence to conflict-of-interest standards.
• Evidence of freedom from infectious and contagious disease before beginning employment and annually thereafter.
• Ability to meet the described sedentary physical requirements, including repetitive hand, finger, and arm movements for typing or writing.

Nice To Haves

• Undergraduate bachelor’s degree in Social Work, Psychology, Public Health Nursing, Health Education, or a related field from an accredited school.
• Two years of experience working in community health, human services outreach, or healthcare.
• Experience in customer service, patient or peer coaching, medical patient interaction, community relations, outreach, data entry, or public speaking.

Responsibilities

• Help individuals understand insurance eligibility options.
• Help small business employers and their employees understand insurance eligibility options.
• Facilitate insurance enrollment.
• Provide insurance information in the best interest of the consumer.
• Facilitate communication and patient empowerment in interactions with healthcare and social-service systems.
• Troubleshoot barriers that may prevent patients from adhering to healthcare.
• Engage in community outreach to recruit and engage uninsured patients.
• Serve as a liaison between health and social services and the community to facilitate access to healthcare options and improve the quality and cultural competence of service delivery.
• Build individual and community relationships to improve access to healthcare.
• Connect patients with community resources or resources within the organization.
• Perform general support activities and special projects as required.
• Complete Navigator training and navigator licensure requirements within one month of employment.
• Provide special accommodations to patients needing access to healthcare.
• Uphold Marketplace privacy and security standards.

Benefits

• Paid time off package for full-time employees.
• Health, dental, vision, retirement, and life benefits, among others, for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promotion from within.
• A welcoming, warm, and supportive work culture that promotes well-being and encourages health and happiness.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED