Care Navigator - Alabama based

Greater Good Health•Dothan, AL

3d•Remote

About The Position

Greater Good Health is hiring a remote Care Navigator who must live in Alabama and be comfortable working 8 a.m.–5 p.m. Central Time. The role supports older adults by coordinating patient outreach, scheduling, care follow-through, and communication in partnership with Nurse Practitioners and the Patient Outreach Team. The position contributes to the organization’s value-based primary care programs and mission to address health disparities and improve senior healthcare. The Care Navigator manages a patient panel and helps patients access preventive and ongoing care. This includes scheduling Annual Wellness Visits, supporting screenings and provider orders, coordinating transitions after hospital or skilled nursing facility discharge, retrieving outside medical records, and maintaining thorough documentation. The role also participates in interdisciplinary care team collaboration and supports development of programs to improve engagement, coordination, and health outcomes. Success includes completing 50–100 outbound calls per day, meeting scheduling and outreach conversion expectations, supporting timely post-discharge follow-up, closing care gaps, and meeting documentation and call-quality standards. The work is performed at a home-office desk for eight hours per day, with two 10-minute breaks and a one-hour meal break.

Requirements

1–2 years of post-high-school education or an associate’s degree; a bachelor’s degree in health sciences, social work, public health, or a related field is a plus.
1–3 years of experience working with standard operating systems and software, including Windows, MS Word, MS Excel, and the Internet.
1–3 years of experience in a patient-facing healthcare role.
Excellent verbal and written communication skills, including the ability to explain complex health information accessibly and empathetically.
Strong phone skills and sensitivity to protected health information and HIPAA compliance.
Familiarity with medical terminology and a basic understanding of chronic disease management in older adults.
Organization, attention to detail, and ability to multitask in a fast-paced care coordination environment.
Adaptability, teamwork, and the ability to work independently and collaboratively.
Professional appearance, communication, and demeanor.
Critical-thinking and problem-solving skills, including the ability to manage complex, multi-step patient situations.
Must live in Alabama.
Must be comfortable working 8 a.m.–5 p.m. Central Time.

Nice To Haves

Bachelor’s degree in health sciences, social work, public health, or a related field.
Healthcare experience in a patient-facing or care coordination role; strongly preferred.
Experience with or training in motivational interviewing, health coaching, or behavioral change techniques.
Experience retrieving medical records from hospitals, EHR systems, or external providers.
Familiarity with post-discharge care workflows, transitions of care, or case management principles.
Experience with value-based care models, population health management, or Medicare Advantage programs.
At least 1 year of experience working with Medicare or senior/geriatric populations.
Experience with HEDIS gap closure or quality improvement initiatives.
At least 1 year of call center experience and managing phone queues.
Basic Excel skills, including navigation, data entry, filtering, and sorting.
Knowledge of or experience with EHR/EMR platforms.
Certification in care coordination, patient navigation, or a related area, such as CCM, ACM, or CPHQ.
Bilingual English/Spanish; strongly preferred.

Responsibilities

Proactively contact patients to schedule home, telehealth, and in-clinic Annual Wellness Visits and support timely preventive care and individualized care plans.
Answer inbound patient calls to schedule Annual Wellness Visits and address care-related questions or concerns.
Build trusting relationships with older adult patients, helping them feel calm, comfortable, and heard.
Identify and address barriers to patient engagement, including transportation, language, health literacy, financial hardship, and social or environmental factors.
Contact patients about preventive screenings, document outreach, and establish follow-through plans.
Partner with assigned Nurse Practitioners to coordinate scheduling, care follow-through, and patient communication for their patient panels.
Build and optimize driving routes for Nurse Practitioners completing home visits.
Coordinate cancellations, rescheduling, and add-on visits with Nurse Practitioners to support continuity and efficient schedule management.
Retrieve and reconcile medical records from outside providers, hospitals, health systems, and community organizations.
Coordinate timely follow-up for patients discharged from hospitals or skilled nursing facilities and facilitate care plan transitions.
Follow up on provider orders, including lab work, imaging, specialist referrals, and durable medical equipment, and route results to the care team.
Coordinate referrals and high-risk program activities, supporting transitions between care settings and service providers.
Support the care team in identifying and closing HEDIS quality gaps and chronic disease management needs.
Handle protected health information in accordance with HIPAA standards and company privacy policies.
Maintain timely, accurate, and thorough documentation of patient interactions, outreach attempts, care coordination, and follow-up plans.
Build positive working relationships with Nurse Practitioners, the Patient Outreach Team, client partners, and the broader care team.
Participate in interdisciplinary care team meetings, share patient updates, and coordinate action steps.
Collaborate with clinicians and leadership on programs to improve patient engagement, care coordination, and health outcomes.
Complete other duties as assigned.

Benefits

Competitive compensation package.
Comprehensive medical, dental, and vision benefits.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Paid holidays and vacation time.
Paid parental leave.
401(k) program with company match.
BetterHelp sessions and a monthly wellness benefit.
Basic Life and Accidental Death & Dismemberment (AD&D) coverage with premiums fully covered for full-time team members.
Voluntary supplemental life insurance at a discounted rate.
Employee discount savings program for travel, entertainment, streaming services, online shopping, and more.
Voluntary short-term disability, critical illness, and accident insurance plans.