School Based Navigator

Brightli • Kansas City, MO

1d

About The Position

Join the compassionate, collaborative School Based Services team as a School Based Navigator and help students and families access behavioral health support. The role connects schools, families, community partners, and internal teams by guiding families through referrals, intake, insurance, and service coordination while helping remove barriers to care. It is suited to an organized, resourceful communicator who understands school-based behavioral health services, builds trusting relationships, protects confidential information, and supports continuity of care for young people.

The position is based in Independence, Missouri, within the School Based Services department. The schedule is Monday through Friday. The role includes accepting school referrals and contacting families, helping with insurance eligibility and funding options, coordinating intake and access to services, maintaining documentation, and collaborating with internal teams. It also supports program quality, training, team meetings, professional development, and continuous improvement.

Requirements

• High school diploma or GED.
• Understanding of mental health systems and school-based service models.
• Strong interpersonal, organizational, verbal, and written communication skills.
• Proficiency with documentation, electronic records, and telephone-based engagement.
• Knowledge of community resources and ability to coordinate support services.
• Ability to manage referrals, records, deadlines, and multiple priorities accurately and efficiently.
• Successful completion of required background screenings, including criminal record, driving record, abuse/neglect, and fingerprint checks.
• Current driver’s license, acceptable driving record, and current auto insurance.
• Ability to perform sedentary work requiring up to 10 pounds of force occasionally and negligible force frequently to move objects, including the human body.
• Ability to complete repetitive hand, finger, and arm movements associated with typing and writing during the work shift.
• Ability to remain seated for most of the workday, with occasional walking or standing for brief periods.

Responsibilities

• Accept referrals from assigned schools, initiate contact with families, and respond within three business days.
• Guide families through Medicaid eligibility screening and applications, verify private insurance benefits, and explore alternative funding options when needed.
• Coordinate intake appointments with school-based therapists and connect students who are not eligible for school-based services with appropriate access points.
• Partner with schools and community agencies to connect families with resources, including crisis services when indicated.
• Complete ongoing insurance checks and help families update paperwork to maintain eligibility and access to services.
• Ensure intake and compliance records are complete, accurate, and electronically filed according to operational standards.
• Collaborate with Billing, Health Information Management, Quality, and other internal teams to complete required non-billable regulatory tasks within established timelines.
• Support school-based team members by answering incoming calls, making and documenting non-billable calls, and maintaining accurate clinical records.
• Protect student and family information by following applicable privacy, confidentiality, security, and professional ethics requirements.
• Follow organizational operational guidelines, complete routine self-evaluations, and support CARF-aligned standards.
• Participate in required training, team meetings, professional development, and continuous improvement initiatives.
• Perform other duties as assigned.

Benefits

• Employee Assistance Program offering 24/7 counseling, legal assistance, and financial consultation for the employee and household at no cost.
• Mileage reimbursement for work functions requiring travel.
• Employee discounts for hotels, theme parks, attractions, and college tuition.
• Paid time off package for full-time employees.
• Health, dental, vision, retirement, life, and other benefits for full-time employees.
• Initial, ongoing, comprehensive, and supportive training.
• Career mobility and advancement opportunities, including promoting from within.
• A workplace culture focused on employee well-being, belonging, connection, and supportive relationships.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED