School Based Navigator

Brightli•Indianapolis, IN

About The Position

The School Based Navigator works to maximize enrollment in comprehensive insurance coverage, with Marketplace coverage as the program’s primary goal. The Navigator helps individuals, small business employers, and employees understand insurance eligibility options and facilitates enrollment, providing information in the consumer’s best interest. The role also develops community partnerships and participates in outreach to engage uninsured patients. The Navigator supports communication and patient empowerment in healthcare and social-service interactions, helps address barriers to healthcare adherence, and connects patients with community or organizational resources. The position serves as a liaison between health and social services and the community to improve access to healthcare and the quality and cultural competence of service delivery. It also includes general support activities and special projects as required. Employment requires successful completion of background checks and new-hire training, a current driver’s license, acceptable driving record, and current auto insurance. The employee must complete Navigator training and licensure requirements within one month, follow conflict-of-interest and Marketplace privacy and security standards, accommodate patients needing healthcare access, and provide evidence of being free of infectious and contagious disease before starting and annually thereafter.

Requirements

High school diploma or GED with some college.
Knowledge and competencies in harm reduction, motivational interviewing, and relevant treatment modalities used in the field.
Knowledge of local community culture and values.
Knowledge of customer and personal service principles, including assessing customer needs, meeting service-quality standards, and evaluating customer satisfaction.
Ability to listen attentively and take time to understand others’ points.
Ability to communicate information and ideas verbally so others understand.
Proficiency in Microsoft Excel or Google Sheets for tracking patient engagements and enrollments.
Excellent verbal and written communication skills.
Successful completion of background checks, including criminal record, driving record, abuse/neglect, and fingerprint checks.
Completion of New Hire Orientation and required training, including Relias, at the beginning of employment and annually thereafter.
Current driver’s license, acceptable driving record, and current auto insurance.
Completion of Navigator training and navigator licensure requirements within one month of employment.
Adherence to conflict-of-interest standards.
Evidence of being free of infectious and contagious disease before starting employment and annually thereafter.

Nice To Haves

Undergraduate bachelor’s degree in Social Work, Psychology, Public Health Nursing, Health Education, or a related field from an accredited school.
Two years of experience working in community health, human services outreach, and/or healthcare.
Experience in customer service, patient or peer coaching, medical patient interaction, community relations, outreach, data entry, and public speaking.

Responsibilities

Help individuals understand insurance eligibility options.
Help small business employers and their employees understand insurance eligibility options.
Facilitate insurance enrollment.
Provide insurance information in the best interest of the consumer.
Facilitate communication and patient empowerment in interactions with healthcare and social-service systems.
Troubleshoot barriers that may prevent patients from adhering to healthcare.
Conduct community outreach to recruit and engage uninsured patients.
Serve as a liaison between health and social services and the community to facilitate healthcare access and improve service quality and cultural competence.
Build individual and community relationships to improve access to healthcare.
Connect patients to community resources and/or resources within the organization.
Perform general support activities and special projects as required.
Accommodate patients who need assistance accessing healthcare.
Uphold Marketplace privacy and security standards.
Perform other duties as assigned.