Care Navigator - Alabama based

Greater Good Health•Dothan, AL

16h•$25 - $27•Remote

About The Position

Greater Good Health is a community of healthcare providers, operators, and builders working to address health disparities and reimagine senior healthcare. The organization partners with payers to bring value-based primary care to underserved communities and works with risk-bearing organizations to develop value-based clinical programs designed for older adults. The Care Navigator supports patients and assigned Nurse Practitioners by coordinating outreach, scheduling, care follow-through, and communication. The role focuses on helping older adults complete Annual Wellness Visits and preventive screenings, addressing barriers to engagement, coordinating transitions of care and outstanding provider orders, and maintaining complete and accurate patient records. The Care Navigator also contributes to interdisciplinary care team coordination and program development. This is a remote position for candidates who live in Alabama. Applicants must be comfortable working 8 a.m.–5 p.m. Central Time.

Requirements

One to two years of post-high-school education or an associate degree.
One to three years of experience working with standard operating systems and software, including Windows, MS Word, MS Excel, and the Internet.
One to three years of experience in a patient-facing healthcare role.
Excellent verbal and written communication skills, including the ability to explain complex health information accessibly and empathetically.
Strong phone skills and sensitivity to protected health information and HIPAA compliance.
Familiarity with medical terminology and a basic understanding of chronic disease management in older adults.
Strong organization, attention to detail, and ability to multitask in a fast-paced care coordination environment.
Adaptability, teamwork, and the ability to work both independently and collaboratively.
Professional appearance, communication, and demeanor.
Critical-thinking and problem-solving skills, including the ability to manage complex, multistep patient situations.

Nice To Haves

Bachelor’s degree in health sciences, social work, public health, or a related field.
Healthcare experience in a patient-facing or care coordination role.
Experience or training in motivational interviewing, health coaching, or behavioral change techniques.
Experience retrieving medical records from hospitals, EHR systems, or external providers.
Familiarity with post-discharge care workflows, transitions of care, or case management principles.
Experience with value-based care models, population health management, or Medicare Advantage programs.
At least one year of experience working with Medicare or senior/geriatric populations.
Experience with HEDIS gap closure or quality improvement initiatives.
At least one year of call center experience and managing phone queues.
Basic Excel skills, including navigation, data entry, filtering, and sorting.
Knowledge of or experience with EHR/EMR platforms.
Certification in care coordination, patient navigation, or a related area, such as CCM, ACM, or CPHQ.
Bilingual English/Spanish skills.

Responsibilities

Proactively contact patients to schedule home, telehealth, and in-clinic Annual Wellness Visits and support timely preventive care and individualized care plans.
Answer inbound patient calls to schedule Annual Wellness Visits and respond to care-related questions or concerns.
Build trusting relationships with older adult patients and help them feel calm, comfortable, and heard.
Identify and address barriers to engagement, including transportation, language, health literacy, financial hardship, and other social or environmental factors.
Contact patients to complete preventive screenings, document outreach, and establish follow-through plans.
Partner with assigned Nurse Practitioners to co-manage patient panels and coordinate scheduling, care follow-through, and patient communication.
Build and optimize driving routes for Nurse Practitioners conducting home visits.
Coordinate patient cancellations, rescheduling, and add-on visits with Nurse Practitioners.
Retrieve and reconcile medical records from outside providers, hospitals, health systems, and community organizations.
Coordinate timely follow-up visits and care plan transitions for patients discharged from hospitals or skilled nursing facilities.
Follow up on outstanding provider orders, including lab work, imaging, specialist referrals, and durable medical equipment, and route results to the care team.
Coordinate referrals and activities for high-risk programs and facilitate transitions between care settings and service providers.
Support the care team in identifying and closing HEDIS quality gaps and chronic disease management needs.
Handle protected health information in accordance with HIPAA standards and company privacy policies.
Maintain timely, accurate, and thorough documentation of patient interactions, outreach attempts, care coordination, and follow-up plans.
Build positive working relationships with Nurse Practitioners, the Patient Outreach Team, client partners, and the broader care team.
Participate in interdisciplinary care team meetings, share patient updates, and coordinate action steps.
Collaborate with clinicians and leadership to support development of programs that improve patient engagement, care coordination, and health outcomes.
Complete other duties as assigned.

Benefits

Competitive compensation package.
Comprehensive medical, dental, and vision benefits.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Paid holidays and vacation time.
Paid parental leave.
401(k) program with company match.
BetterHelp sessions and a monthly wellness benefit.
Basic Life and Accidental Death & Dismemberment (AD&D) insurance with premiums fully covered for full-time team members.
Voluntary supplemental life insurance at a discounted rate.
Employee discount savings program.
Voluntary short-term disability, critical illness, and accident insurance plans.