Care Navigator

HopeSource • Moses Lake, WA

1d • $24 - $26 • Onsite

About The Position

The Care Navigator is part of the Housing team at HopeSource and reports to the Director of Housing. The role helps clients access HopeSource programs and community resources using a Whole Person Care approach that addresses multiple dimensions of a client’s life. Support may include help with economic barriers and basic needs such as housing, food, transportation, utility payments, and material goods, as well as connections to workforce development, health and mental health care, recovery, and life-skills education.

Care Navigators communicate effectively, solve problems, and maintain knowledge of community resources. They collaborate with community partners to overcome logistical barriers, support continuity of care, improve care quality, and enhance the client experience. The position is full-time, 40 hours per week, and based in Ellensburg, Washington. Starting compensation is $24–$26 per hour, depending on experience.

Requirements

• Effectively and tactfully handle difficult or sensitive issues, demonstrating diplomacy and genuine concern for others.
• Anticipate and understand customers’ needs and concerns, and partner with them to achieve their objectives.
• Communicate effectively and build rapport with people from diverse backgrounds.
• Use non-verbal communication, in-depth questioning, and active listening to recognize other perspectives.
• Collaborate with others and share responsibility for team outcomes while recognizing team members’ contributions.
• Demonstrate computer competency, including proficiency with Microsoft Office products, and the ability to learn new technical skills.
• Adapt flexibly to internal or external barriers and differing points of view.
• Anticipate next steps and collaborate proactively with coworkers and stakeholders.
• Use integrated technology platforms and virtual care coordination tools.
• Apply good judgment and problem-solving skills to respond to difficult situations and resolve conflicts.
• Work independently in a fast-paced environment.
• Organize and prioritize workload and manage time and tasks effectively to achieve program initiatives and priorities.
• Complete tasks with little or no supervision.
• Anticipate the needs of patients and team members.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Provide clients with a positive whole-person care experience using a person-centered, trauma-informed approach.
• Serve as a single point of contact within HopeSource for clients’ varied needs.
• Connect clients with other care systems and support continuity between internal and external referrals and services.
• Streamline client access to services and promote high-quality, uncomplicated care.
• Advocate and refer clients to services such as financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health care, substance treatment, and other client-identified supports.
• Maintain a broad understanding of available programs, services, and community providers.
• Participate in client-focused case conferencing with partner agencies to help clients access services that support long-term stability.
• Help clients navigate complex systems and remove barriers where possible.
• Advocate for clients as they work toward self-sufficiency.
• Perform other duties as assigned.

Benefits

• 100% of the employee’s medical, dental, life, and vision insurance premiums are covered.
• 60% of medical insurance premiums for the employee’s dependents are covered.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed