Care Navigator

HopeSource • Ellensburg, WA

1d • $24 - $26 • Onsite

About The Position

The Care Navigator works with clients to help them access HopeSource programs and connect with vetted community agencies and resources. Using a Whole Person Care approach, the role provides personalized support addressing clients’ needs and goals, including economic barriers, basic needs such as housing, food, transportation, utility payments and material goods, and supportive services such as workforce development, health and mental health care, recovery, and life skills education. The position requires effective communication, problem-solving, knowledge of community resources, and collaboration with partners to address logistical barriers, improve care continuity, and enhance the client experience.

Requirements

• Effectively and tactfully handle difficult or sensitive issues with diplomacy and genuine concern for others.
• Anticipate and understand customers’ wants, needs, and concerns, and partner with them to achieve their objectives.
• Communicate effectively and build rapport with individuals from diverse backgrounds.
• Use non-verbal communication, in-depth questioning, and active listening to recognize other perspectives and handle situations gracefully.
• Collaborate with others and share responsibility for team outcomes, recognizing team members’ contributions.
• Have competent computer skills, proficiency with Microsoft Office products, and the ability to learn new technical skills.
• Demonstrate flexibility and adaptability when facing barriers or differing points of view.
• Anticipate next steps, act proactively, and collaborate with coworkers and stakeholders.
• Use integrated technology platforms and virtual care coordination tools.
• Exercise good judgment and problem-solving skills to respond to difficult situations and resolve conflicts.
• Work independently in a fast-paced environment.
• Organize and prioritize workload and manage time and tasks effectively to achieve program initiatives and priorities.
• Complete tasks with little or no supervision.
• Anticipate patient and team member needs.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Provide clients with a person-centered, trauma-informed whole-person care experience.
• Serve as a single point of contact within HopeSource for clients’ varied needs.
• Connect clients to other systems of care and support continuity across internal and external referrals and services.
• Streamline client access to services and support uncomplicated, high-quality care.
• Advocate for and refer clients to services such as financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health care, substance treatment, and other client-identified needs.
• Maintain broad knowledge of available programs, services, and community providers.
• Participate in client-focused case conferencing with partner agencies to help ensure clients can access services supporting long-term stability.
• Support clients in navigating complicated systems and remove barriers where possible.
• Advocate for clients until they reach self-sufficiency.
• Perform other duties as assigned.

Benefits

• 100% of the employee’s insurance premiums covered for medical, dental, life, and vision insurance.
• 60% of medical insurance premiums covered for dependents.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed