Care Navigator

HopeSource • Wenatchee, WA

1d • $24 - $26

About The Position

The Care Navigator helps clients access a wide range of resources and HopeSource programs through personalized support and guidance. Using a Whole Person Care approach, the role addresses barriers and connects clients with basic needs and supportive services, including housing, food, transportation, utility payments, material goods, workforce development, health and mental health care, recovery, and life-skills education. The Care Navigator also connects clients with vetted community agencies and resources.

The role calls for effective, skilled communication, problem-solving, and ongoing knowledge of community resources. Care Navigators collaborate extensively with community partners to overcome logistical barriers, support continuity of care, improve care quality, and enhance the client experience.

Requirements

• Effectively and tactfully handle difficult or sensitive issues with diplomacy and genuine concern for others.
• Anticipate, identify, and understand customers’ wants, needs, and concerns, and partner with them to achieve their objectives.
• Communicate effectively and build rapport with individuals from diverse backgrounds.
• Use non-verbal communication, in-depth questioning, and active listening to understand different perspectives.
• Collaborate with others, share responsibility for team outcomes, and recognize team members’ contributions.
• Have competent computer skills, including proficiency with Microsoft Office products, and the ability to learn new technical skills.
• Adapt flexibly to internal or external barriers and differing points of view.
• Anticipate next steps, act proactively, and collaborate with coworkers and stakeholders.
• Use integrated technology platforms and virtual care coordination tools.
• Apply good judgment and problem-solving skills to respond to difficult situations and resolve conflicts.
• Work independently in a fast-paced environment.
• Organize and prioritize workload and manage time and tasks effectively to achieve program initiatives and priorities.
• Complete tasks with little or no supervision.
• Anticipate patient and team member needs.

Nice To Haves

• Bilingual English/Spanish.

Responsibilities

• Provide clients with the best possible whole-person care experience through a person-centered, trauma-informed approach.
• Serve as a single point of contact within HopeSource to address a wide variety of client needs.
• Connect clients to other systems of care and ensure continuity between internal and external referrals and services.
• Streamline client access to services and provide excellent, uncomplicated care to the greatest extent possible.
• Advocate for and refer clients to services such as financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health care, substance treatment, and other client-identified needs.
• Maintain a broad understanding of available programs, services, and community providers.
• Participate in client-focused case conferencing with partner agencies to help ensure clients can access services that support long-term stability.
• Support clients as they navigate complex systems and remove barriers where possible.
• Advocate for clients until they reach self-sufficiency.
• Perform other duties as assigned.

Benefits

• 100% of the employee’s medical, dental, life, and vision insurance premiums are covered.
• 60% of medical insurance premiums for dependents are covered.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed