Community Resource Navigator

FamilyWorks•Seattle, WA

1d•Onsite

About The Position

FamilyWorks partners with families to alleviate food insecurity and help them overcome systemic barriers to equity, build stable communities, and thrive. The Community Resource Navigator connects participants with services that help stabilize their lives. The position works in person from the Roosevelt Family Resource Center and St. Luke’s satellite site, and may also support other FamilyWorks locations throughout North Seattle, including food access sites, family support program sites, school-based locations, satellite sites, and Mobile Food Pantry sites. Locations may change based on funding availability. The Navigator assesses participant needs and helps individuals and families access benefits, programs, and other resources through referrals, applications, and enrollment support. Work takes place during site-specific drop-in or distribution hours, programs, events, virtual settings, and at other locations. The Navigator develops relationships with participants, schools, community partners, and other stakeholders; participates in training on cultural competency and benefit-program changes; and may supervise volunteers as needed. The position reports to the Community Resource Navigation Supervisor. This is a full-time, non-exempt position paid at $32.69 per hour. The regular schedule is Monday through Friday, with periodic evening and/or weekend commitments for community engagement, events, and program operations. The position is partially grant funded.

Requirements

Ability to work effectively with a diverse community of individuals and families and to demonstrate cultural and linguistic competence.
Experience working with individuals and families who face language barriers.
Commitment to equity and social justice and understanding of the effects of systemic inequities on marginalized populations.
Effective interpersonal and written or graphic communication skills.
Ability to de-escalate tense or emotionally charged situations with empathy, professionalism, and effective communication.
Ability to use engagement skills such as active and empathic listening, responsiveness, and trauma-informed care.
Organization, coordination, and attention-to-detail skills.
Ability to maintain accurate records, manage data across multiple systems, and meet documentation and reporting deadlines.
Extensive knowledge of available social services and ability to respond to participant needs and determine appropriate referrals.
Ability to handle sensitive and confidential information with discretion and professionalism.
Ability to maintain focus in a complex environment.
Access to reliable transportation throughout North Seattle.
Bachelor’s degree in social services, Psychology, Education, or a related field; or four years of experience providing human services to a diverse community; or a combination of education, training, and work experience that provides the ability to perform the work.
Demonstrated proficiency in Microsoft Office applications, database entry, Zoom, and Microsoft Teams.
Ability to pass a background check.
Ability to work in different settings and be flexible, work in a shared workspace, and meet the physical demands of interacting with young children.
Ability to work occasional evening or weekend hours to accommodate families’ schedules.

Nice To Haves

Formal de-escalation training.
Bilingual speaking ability, including English and Spanish and/or another language.

Responsibilities

Assist families with referrals and applications for services and benefit programs, including Apple Health, SNAP, childcare, utility discounts, financial assistance, rental assistance, and employment resources.
Assess families and screen them for other eligible programs, providing application assistance as needed.
Accept, review, and respond to referrals from schools, healthcare providers, community organizations, government agencies, and other partners; conduct outreach and follow-up to connect participants with services.
Support community partnership building and facilitate outreach events that connect families with resources.
Create a welcoming and accessible environment for families seeking support.
Participate in mobile sites and community outreach events, including school-based sites and mobile food pantries.
Work with volunteers and staff to conduct outreach for Community Resource Navigator services.
Collect and track data on participant service access and enrollment rates.
Stay current and trained on program processes, eligibility, and tools; obtain certifications to directly offer enrollment when appropriate.
Foster partnerships and connections with organizations to meet participants’ needs.
Distribute, collect, and analyze participant surveys for FamilyWorks support services and outreach events.
Attend team and staff meetings, training courses, partnership meetings, and other required meetings; contribute to quarterly program reviews.
Work occasional evening and/or weekend hours to accommodate participant schedules and outreach events.
Enter, maintain, and update participant and program data accurately and on time in established systems; maintain documentation and paperwork in accordance with organizational, funder, and reporting requirements.
Use multiple data management systems and databases to document participant interactions, referrals, service connections, outreach, and program outcomes while ensuring compliance with requirements.
Participate in advancing agency cultural competency goals, including race and equity work.
Perform other duties as needed.