Community Resource Specialist - SUD Bridge Clinic

Mass General Brigham•Boston, MA

12d•Onsite

About The Position

The Community Resource Specialist (CRS) works with the Substance Use Disorder (SUD) Bridge Clinic’s multidisciplinary team to help patients find community resources for ongoing SUD treatment, mental health services, and social determinants of health. The clinic provides rapid assessment, treatment initiation, and stabilization for people with substance use disorders, with a focus on reducing disparities in access to and retention in treatment related to race, ethnicity, or language. The CRS researches resources to meet individual patient needs and shares findings with the care team and, when appropriate, patients. The role requires flexibility, attention to detail, independence, strong communication skills, and a willingness to support the full care team. The position is onsite at the BWH Main Campus in Boston, has a day schedule of 40 hours per week from 8:30 a.m. to 5:00 p.m., and is regular employment. The listed starting pay is $25.00 per hour, with increases based on experience; the posting also lists a pay range ending at $26.58 per hour.

Requirements

High school diploma or equivalent.
Two years of work experience.
Strong interpersonal and communication skills.
Flexibility to adapt to program evolution and changes in priorities.
Ability to work independently with minimal supervision and as part of a cohesive team.
Demonstrated organizational and time management skills.
Ability to learn new technology systems for communicating and documenting patient cases.

Nice To Haves

Associate degree in a related field.
Work experience in the substance use disorder field.

Responsibilities

Research resources for adult patients with substance use disorders and behavioral health treatment needs.
Research community resources for social determinants of health and other needs, including housing, food banks, shelters, self-help meetings, recovery centers, and transportation assistance.
Provide timely resource information to care teams and help providers use resource-finding support appropriately.
Upload referral sources to and maintain the resource database.
Work collaboratively with Bridge Clinic physicians, clinical therapists, and recovery coaches.
Identify accessible providers for patients, considering insurance coverage, geography, availability to accept new patients, and specialty areas.
Coordinate referrals to internal and external resources.
Triage service requests and forward them to other program services as needed.
Communicate with care teams across the Mass General Brigham network, community mental health providers, and Bridge Clinic patients.
Develop strong relationships with community-based mental health providers.
Coordinate resources for patient service needs beyond behavioral health.
Track and document encounters, resources provided, and case-related communications in the relevant electronic health records.
Assist in maintaining the patient tracking database.
Provide coverage for other Resource Specialists within the department.
Perform other duties as assigned.