Resource Room Specialist
About The Position
The Resource Room Specialist provides front-line support to customers using the PA CareerLink® resource center. The role assists jobseekers with job-search activities, digital intake, and navigation of workforce systems while maintaining an organized and supportive resource room. The position also supports outreach and engagement efforts, particularly for dislocated workers, and connects customers with services available through PA CareerLink® programs and community partners. The specialist assists customers in the resource room and computer lab, supports registration and enrollment, helps with digital and paper intake documentation, and provides guidance with online job boards, employment applications, and workforce systems. The role includes outreach follow-up and tracking, support for orientations and informational sessions, maintenance of public-facing materials and shared spaces, and collaboration with partner staff. Other duties may be assigned.
Requirements
- Experience in a team-oriented environment.
- Proficiency in Microsoft Office Suites, including Word, Excel, and PowerPoint.
- Demonstrated telephone, computer, and written communication skills.
- Ability to interact with a wide variety of individuals and demonstrate a positive, professional attitude.
- Ability to maintain flexibility as contract needs require.
- Comfort presenting information to groups and conducting outreach to potential customers.
- Bilingual in Spanish and English.
Responsibilities
- Assist customers using the PA CareerLink® resource room and computer lab, answer questions, and provide support in the computer lab setting.
- Keep program participants on task during job-search activities while balancing individual customer needs with those of the group.
- Help jobseekers navigate online job boards and complete online employment applications.
- Assist customers with PA CareerLink® registration and enrollment processes.
- Help visitors complete the Digital Intake Form and other required documentation.
- Enter information from completed paper intake forms into CWDS when necessary.
- Guide customers in navigating workforce systems and unemployment compensation platforms, including BenMod and ID.me.
- Collect Dislocated Worker information sheets and engage customers completing the forms.
- Conduct outreach to dislocated workers as contact information becomes available to promote services and next steps.
- Follow up with individuals introduced to services who have not completed a pre-application, encouraging engagement in one-stop services.
- Track outreach efforts and outcomes through reports provided to the Program Manager.
- Inform jobseekers about services offered through PA CareerLink® programs and community partner organizations.
- Assist with PA CareerLink® welcome orientation presentations and other informational sessions.
- Connect customers with appropriate programs, staff, and partner services.
- Keep bulletin boards, brochures, flyers, and public-distribution documents current and organized.
- Maintain an orderly and welcoming resource room and customer service areas.
- Maintain positive working relationships with partner staff to support quality participant services.
- Provide general customer service support within the PA CareerLink® center.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
