Quality Assurance & Improvement Manager
Salutem Careers5d • Hybrid
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Quality Assurance & Improvement Manager (Supported Living Quality Lead) – Adults (CQC)
Salutem Careers
•Hybrid
About The Position
Salutem supports adults with learning disabilities, physical disabilities and other social care needs to live fulfilling lives. Its Supported Living services combine personalised support with individual tenancy arrangements to promote independence, choice, control and meaningful outcomes. The Quality Assurance & Improvement Manager will join the Adult CQC Quality Assurance and Improvement Manager team, with a defined portfolio as Supported Living Quality Lead. The role owns Supported Living quality deliverables and reporting lines, while allowing capacity to flex across adult services in response to operational risk, inspection activity and business priorities. The postholder will help services move beyond compliance towards Good and Outstanding outcomes, working across a UK-wide remit with regular travel to services and overnight stays as required. The role is hybrid, is 40 hours per week, sits within Quality Governance and Compliance, and reports to the Group Head of Quality Assurance, Compliance and Inspection. Salary is £50,000 plus a £3,000 car allowance.
Requirements
- Significant experience in health and/or social care, typically five or more years.
- Strong working knowledge of CQC regulations, inspection expectations and quality frameworks.
- Proven Supported Living experience, including understanding of REACH Standards and how to evidence them in practice.
- Demonstrable experience delivering internal quality assurance activity such as audits, inspections or reviews, and supporting services with robust action plans.
- Evidence of leading quality improvement and change implementation across multiple sites.
- Excellent written and verbal communication skills, including report writing, action plans and senior stakeholder updates.
- Strong organisational skills and ability to manage a national workload.
- Willingness to travel regularly across England, including overnight stays.
Nice To Haves
- A Designated Safeguarding Lead (DSL) qualification, or willingness to complete one within an agreed timeframe.
- Experience assessing, auditing or supporting Supported Living services against REACH Standards to drive quality improvement.
Responsibilities
- Lead quality assurance activity across Adult Supported Living services using Salutem’s assessment framework and annual programme.
- Drive inspection readiness, including mock inspections, evidence packs and post-inspection action planning.
- Support quality assurance, inspection readiness and improvement activity across Residential Care and other adult services as required.
- Provide expert advice on CQC regulatory requirements and REACH Standards within Supported Living.
- Provide structured quality improvement support to help services progress from compliance to sustained improvement and Good to Outstanding outcomes.
- Coach and challenge Registered Managers and leaders to strengthen governance and oversight, quality narratives and evidence of impact, person-centred practice and outcomes, and learning culture and continuous improvement.
- Produce clear, high-quality reports, including thematic findings, risk escalation and progress tracking.
- Use quality intelligence—including audits, incidents, complaints, safeguarding information and KPIs—to identify themes, reduce risk and embed learning.
- Partner with Operations, L&D, HR, Safeguarding, PBS, IT and other functions to deliver consistent improvement.
- Act as an ambassador for quality and best practice across Salutem’s adult services.
- Travel regularly across England, including overnight stays as required.
Benefits
- £3,000 car allowance
- Opportunity to shape Supported Living quality, with clear deliverables and governance routes
- Work alongside committed operational and quality colleagues focused on continuous improvement
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
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