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The Quality Service Product Manager Sr. leads quality assurance and quality control efforts for AEP Project Management and serves as a Business Unit Product Owner. The role ensures the accuracy, consistency, and integrity of data in Project Management applications and manages the product lifecycle from planning through execution in alignment with organizational strategy and objectives. The position makes day-to-day product decisions, develops and executes product vision and strategy, manages customer relationships and expectations, and translates between technical and business concepts while collaborating across organizational levels. It also leads enterprise-wide implementations of IT applications that affect the Project Management Organization and monitors Project Management Teams’ adherence to the approved project delivery model. The role develops and maintains the strategic product vision and roadmap, applies data analytics to identify anomalies and data variances, and establishes frameworks for enforcing data integrity during data entry. It audits project activities for compliance with organizational and project-specific policies, processes, and procedures; recommends and implements improvements; and supports alignment of cost and schedule processes. It helps define and monitor performance metrics, provides objective review of whether metrics encourage appropriate behavior, and ensures teams follow baseline and approval processes. The position also prepares status reports, provides training, and may manage product backlogs, represent customer needs, analyze stakeholders, and help develop organizational change management plans. The role requires light physical duties at various work sites, including home and AEP locations, in varying conditions. Work at nuclear power sites may involve hazardous areas and possible radiation exposure within NRC limits.
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Job Type
Full-time
Career Level
Senior
Education Level
Associate degree

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