Compliance & Customer Qulaity Manager

Groupe Seb•Parsippany, NJ

1d•Hybrid

About The Position

Serve as the U.S.-based operational quality and compliance lead for Groupe SEB products placed on the U.S. and Canadian markets under brands including T-Fal, All-Clad, Imusa, and Lagostina. The role has primary responsibility for Cookware and provides defined support for Small Domestic Appliances. It combines customer and retailer audit management, regulatory intelligence and qualification, local coordination of compliance actions, and authorized execution of regulatory documentation. The position protects market access and business continuity by maintaining audit readiness and ensuring timely, consistent responses to customers, retailers, and authorities, including coordination of third-party testing. The manager detects and qualifies emerging federal, state, and provincial requirements, shares assessment summaries with the appropriate Business Unit compliance teams for product-impact assessment, and ensures appropriate follow-up. The role serves as a local interface among U.S. and Canadian teams, product compliance groups, Central Compliance, Legal, Public Affairs, Development, Marketing, and Supply Chain. It also represents Groupe SEB in relevant North American industry associations; government advocacy and formal public-policy positions remain the responsibility of Public Affairs. The position is based in Parsippany, New Jersey, with a hybrid workplace arrangement. It is full-time and exempt.

Requirements

Bachelor’s degree in engineering, chemistry, materials science, quality, regulatory affairs, or a related field.
Typically 7 or more years of relevant experience in product compliance, regulatory affairs, customer quality, or audit management in consumer goods, cookware, food-contact materials, or a related regulated industry.
Working knowledge of U.S. and Canadian product-compliance frameworks, including federal and state or provincial requirements, and ability to interpret new requirements and explain practical implications.
Demonstrated experience with customer or retailer audits, corrective-action management, compliance documentation, and direct responses to external stakeholders.
Strong judgment, integrity, and attention to evidence and traceability; comfort escalating uncertainty and material risk.
Ability to lead through influence in a global matrix and work across technical, legal, business, public-affairs, marketing, and supply-chain teams.
Clear written and verbal communication in English.
Ability to translate complex regulations into concise, decision-ready messages.

Nice To Haves

An advanced degree or relevant certification.

Responsibilities

Own preparation, coordination, response, and follow-up for customer and retailer audits and action plans in the United States and Canada.
Coordinate timely and accurate responses to compliance requests from customers, retailers, and authorities, escalating material risks promptly.
Pilot third-party product testing required by retailers, including communicating testing requirements, communicating corrective-action plans when needed, and signing retailer declaration documents.
Maintain audit evidence, commitments, and corrective-action records; monitor closure and effectiveness.
Monitor, detect, analyze, and qualify proposed and adopted federal, state, and provincial requirements relevant to Groupe SEB products and operations.
Summarize regulatory scope, timing, obligations, risks, and potential business exposure; transmit qualified information to relevant compliance owners and help turn regulatory developments into concrete action plans.
Participate in relevant industry associations and build local networks that improve early warning and interpretation of regulatory developments.
Coordinate local compliance implementation with Development, Marketing, Supply Chain, Legal, and appropriate Business Unit teams while preserving agreed accountability.
Ensure U.S. and Canadian validation records, declarations, and supporting evidence are complete, traceable, current, and stored in the designated global repository.
Prepare and, when authorized through a written delegation of authority, sign compliance attestations or submissions to local authorities within the defined legal scope.
Provide defined North American compliance support for Small Domestic Appliances and route technical assessments to the relevant Business Unit experts.
Serve as the local interface among U.S. and Canadian teams, Cookware and Small Domestic Appliance compliance, Central Compliance, Legal, Public Affairs, Development, Marketing, and Supply Chain.
Represent Groupe SEB in relevant North American industry associations; Public Affairs retains ownership of government advocacy and formal public-policy positions.