Manager, Compliance

Conair•East Windsor, NJ

2d•Remote

About The Position

The Manager, Compliance is responsible for retailer routing-guide adherence, chargeback prevention and recovery, and cross-functional corrective action. The role analyzes deductions and compliance failures and partners with warehouse operations, IT, Finance, Customer Service, and account teams to improve operational accuracy and retailer satisfaction. The position manages customer deductions, shortages, and compliance chargebacks; gathers supporting evidence and disputes invalid charges; tracks claims and partners with Finance on reconciliation. It also administers retailer routing-guide requirements, audits outbound compliance, and oversees EDI accuracy and timeliness. The role conducts root-cause analysis, works with warehouse leaders on corrective actions and retraining, provides KPI scorecards, and serves as a liaison between warehouse operations and sales/account management. The role is performed remotely, preferably on the East Coast. The anticipated base salary range is $85,000 to $119,000 annually, and the position is eligible for Conair’s annual bonus program.

Requirements

Bachelor’s degree in Supply Chain, Business Administration, Operations, or equivalent experience.
3–5 years of experience in warehouse operations, supply chain, or accounts receivable, including at least 2 years in customer compliance and chargeback management.
Experience with major retailer vendor portals.
Knowledge of EDI transactions, including 850, 856/ASN, and 810.
Proficiency with WMS and ERP systems.
Advanced Excel skills.
Strong investigative, communication, collaboration, and influencing skills.

Nice To Haves

Experience with Amazon, Walmart, Target, or Home Depot vendor portals.
Knowledge of GS1-128 labeling standards.

Responsibilities

Analyze customer deductions, shortages, and compliance chargebacks.
Compile supporting documentation, including PODs, BOLs, ASNs, and photos, and dispute invalid chargebacks.
Track dispute status, maintain a structured claims ledger, and maximize recovery outcomes.
Partner with Finance to reconcile deductions and support accounts-receivable accuracy.
Serve as a subject matter expert on retailer vendor manuals and routing guides.
Monitor and communicate changes to customer shipping requirements.
Develop and enforce outbound compliance audits covering palletization, labeling, packing slips, and loading standards.
Oversee EDI accuracy and timeliness, particularly ASNs, to prevent related fines.
Conduct root-cause analysis on valid chargebacks and identify improvement opportunities.
Collaborate with warehouse leaders on process corrections and retraining.
Provide KPI scorecards on trends, recovery rates, and financial impact.
Act as liaison between warehouse operations and sales/account management teams.