Sr Quality Manager

Ranpak•Painesville, OH

About The Position

The Sr Quality Manager owns Quality performance across Concord and the North American PPS satellite manufacturing sites. The role leads and develops the regional Quality organization, including site Quality Engineering, inspection, and laboratory resources, and establishes operating rhythms for escalation, management review, KPI follow-up, and corrective action. It partners with Operations, Engineering, Procurement, Product Management, Sales, and Service while maintaining independent Quality judgment and escalation discipline. The role oversees customer and field quality concerns, complaint investigations, containment, corrective action, verified closure, and Cost of Poor Quality reporting. It leads significant customer-quality escalations and provides fact-based recommendations concerning customer credits, containment, and recall or field actions. It also strengthens manufacturing and supplier quality, supports new-product and process-change quality planning, and maintains an ISO 9001-aligned Quality Management System across the regional manufacturing network. The position has final regional disposition authority for significant nonconforming material above delegated engineering thresholds; approval authority for CAPA closure and quality-system finding responses within NA PPS scope; authority regarding Quality recommendations for containment, customer credits, and field or recall actions; and authority to initiate supplier audits and recommend supplier actions in coordination with Procurement and Global Quality. It also makes hiring, performance, and development decisions for regional Quality resources within delegated authority. Regular travel among NA PPS facilities and to suppliers or customers is required as business needs require.

Requirements

Bachelor's degree in Engineering, Quality, Operations, or a related discipline, or equivalent relevant experience.
8–10+ years of progressive Quality experience in manufacturing, including at least 5 years leading people across multiple sites or a substantial manufacturing Quality organization.
Demonstrated experience building or materially strengthening Quality systems and operating disciplines from a low-maturity starting point.
Strong manufacturing problem-solving capability using structured methods such as 8D, A3, 5-Why, FMEA, SPC, and capability analysis.
Experience with customer quality, supplier quality, CAPA, audits, nonconformance control, COPQ, and management review.
Working knowledge of ISO 9001.
Comfort operating in a hands-on transformation environment while building scalable systems and reporting.
Ability and willingness to travel regularly among NA PPS facilities and to suppliers or customers as business needs require.
Business-minded approach that connects Quality performance to customer experience, cost, delivery, and growth.
Ability to lead visibly on the manufacturing floor and work effectively with operators, engineers, customers, and executives.
Ability to use data and risk in decision-making, create accountability, surface and escalate problems appropriately, and drive issues to verified closure.
Ability to balance immediate containment with systemic prevention and long-term capability building.

Nice To Haves

ISO 9001 Lead Auditor qualification.
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), CQE, or equivalent certification.

Responsibilities

Own Quality performance across Concord and the NA PPS satellite manufacturing sites.
Lead, develop, and hold accountable the regional Quality organization, including site Quality Engineering, inspection, and laboratory resources.
Establish operating rhythms for escalation, management review, KPI follow-up, and corrective action.
Partner with Operations, Engineering, Procurement, Product Management, Sales, and Service while maintaining independent Quality judgment and escalation discipline.
Ensure customer complaints, field concerns, and service-related quality signals are captured, investigated, contained, and driven to verified closure.
Establish COPQ reporting and turn quality losses into prioritized improvement actions.
Lead significant customer-quality escalations and ensure containment, communication, and corrective action are proportionate to risk.
Provide fact-based recommendations regarding customer credits, containment, and recall or field-action decisions.
Establish Quality presence and control plans across NA PPS manufacturing locations; improve process capability, defect prevention, first-pass yield, scrap performance, and quality at the source.
Ensure recurring manufacturing defects are addressed through root-cause analysis and sustained corrective action; deploy preventive methods such as SPC, MSA, PFMEA, control plans, and layered verification where appropriate.
Build and maintain a risk-based supplier quality program for paper, parts, and other critical inputs, including supplier scorecards, audits, corrective-action governance, and development for higher-risk suppliers.
Ensure incoming materials with known or suspected deviations receive appropriate Quality verification before production release.
Partner with Procurement and Global Quality on supplier escalation, qualification, and disqualification decisions.
Ensure Quality participates effectively in new-product and major-process-change kickoffs; drive risk analysis, PFMEA, quality planning, validation, and acceptance criteria before production launch.
Partner with Engineering and Product Management to prevent late discovery of manufacturability, reliability, and customer-quality risks.
Translate lessons learned from complaints, CAPAs, and field performance into future product and process controls.
Maintain an effective ISO 9001-aligned Quality Management System across the regional manufacturing network.
Own regional execution for nonconformance, CAPA, complaints, internal audits, management review, and Quality KPI processes.
Drive a single source of truth for Quality records and performance reporting, reducing reliance on disconnected manual trackers.
Support audit readiness, document discipline, and effective closure of internal and external audit findings.
Make final regional disposition decisions for significant nonconforming material above delegated engineering thresholds.
Approve CAPA closure and responses to internal and external quality-system findings within NA PPS scope.
Approve, escalate, or decline Quality recommendations related to containment, customer credits, and field or recall actions.
Initiate supplier audits and recommend supplier corrective action, development, or disqualification in coordination with Procurement and Global Quality.
Make hiring, performance, and development decisions for direct and indirect regional Quality resources within delegated authority.
Travel regularly among NA PPS facilities and to suppliers or customers as business needs require.