Sr Quality Manager

Geami•Painesville, OH

About The Position

The Sr Quality Manager owns Quality performance across Concord and the NA PPS satellite manufacturing sites. The role leads, develops and holds accountable the regional Quality organization, including site Quality Engineering, inspection and laboratory resources, and establishes operating rhythms for escalation, management review, KPI follow-up and corrective action. The position partners with Operations, Engineering, Procurement, Product Management, Sales and Service while maintaining independent Quality judgment and escalation discipline. The role oversees customer and field quality concerns, manufacturing and process quality, supplier quality, design quality and new-product introduction, and the regional Quality Management System. It establishes reliable Cost of Poor Quality reporting and drives prioritized improvement actions; ensures complaints and escalations are investigated, contained and closed; and improves process capability, defect prevention, yield and scrap performance. It also builds risk-based supplier controls, incorporates Quality into product and process changes, and maintains an ISO 9001-aligned QMS across the regional manufacturing network. The Sr Quality Manager has regional decision authority for significant nonconforming material, CAPA closure and responses to quality-system findings within NA PPS scope, and Quality recommendations concerning containment, customer credits and field or recall actions. The role may initiate supplier audits and recommend supplier actions in coordination with Procurement and Global Quality, and makes hiring, performance and development decisions for regional Quality resources within delegated authority. Regular travel among NA PPS facilities and to suppliers or customers is required as business needs require.

Requirements

Bachelor's degree in Engineering, Quality, Operations or a related discipline, or equivalent relevant experience.
8–10+ years of progressive Quality experience in manufacturing.
At least 5 years leading people across multiple sites or a substantial manufacturing Quality organization.
Demonstrated experience building or materially strengthening Quality systems and operating disciplines from a low-maturity starting point.
Strong manufacturing problem-solving capability using structured methods such as 8D, A3, 5-Why, FMEA, SPC and capability analysis.
Experience with customer quality, supplier quality, CAPA, audits, nonconformance control, COPQ and management review.
Working knowledge of ISO 9001.
Comfort operating in a hands-on transformation environment while building more scalable systems and reporting.
Ability and willingness to travel regularly among NA PPS facilities and to suppliers or customers as business needs require.

Nice To Haves

ISO 9001 Lead Auditor qualification.
ASQ Certified Manager of Quality/Organizational Excellence (CMQ/OE), CQE or equivalent certification.

Responsibilities

Own Quality performance across Concord and the NA PPS satellite manufacturing sites.
Lead, develop and hold accountable the regional Quality organization, including site Quality Engineering, inspection and laboratory resources.
Establish operating rhythms for escalation, management review, KPI follow-up and corrective action.
Partner with Operations, Engineering, Procurement, Product Management, Sales and Service while maintaining independent Quality judgment and escalation discipline.
Ensure customer complaints, field concerns and service-related quality signals are captured, investigated, contained and driven to verified closure.
Establish reliable Cost of Poor Quality (COPQ) reporting and translate quality losses into prioritized improvement actions.
Lead significant customer-quality escalations and ensure containment, communication and corrective action are proportionate to risk.
Provide fact-based recommendations regarding customer credits, containment and recall or field-action decisions.
Establish effective Quality presence and control plans across all NA PPS manufacturing locations.
Improve process capability, defect prevention, first-pass yield, scrap performance and quality at the source.
Drive disciplined root-cause analysis and sustained corrective action for recurring manufacturing defects.
Deploy SPC, MSA, PFMEA, control plans, layered verification and other preventive quality methods where appropriate.
Build and maintain a risk-based supplier quality program for paper, parts and other critical inputs.
Implement supplier performance scorecards, audits, corrective-action governance and supplier development for higher-risk suppliers.
Ensure incoming materials with known or suspected deviations receive appropriate Quality verification before release to production.
Partner with Procurement and Global Quality on supplier escalation, qualification and disqualification decisions.
Ensure Quality has an effective role at new-product and major-process-change kickoffs.
Drive risk analysis, PFMEA, quality planning, validation and acceptance criteria before production launch.
Partner with Engineering and Product Management to prevent late discovery of manufacturability, reliability and customer-quality risks.
Translate lessons learned from complaints, CAPAs and field performance into future product and process controls.
Maintain an effective ISO 9001-aligned Quality Management System across the regional manufacturing network.
Own regional execution for nonconformance, CAPA, complaints, internal audits, management review and Quality KPI processes.
Drive use of a single source of truth for Quality records and performance reporting, reducing reliance on disconnected manual trackers.
Support audit readiness, document discipline and effective closure of internal and external audit findings.
Exercise final regional disposition authority for significant nonconforming material above delegated engineering thresholds.
Approve CAPA closure and responses to internal and external quality-system findings within NA PPS scope.
Approve, escalate or decline Quality recommendations related to containment, customer credits and field or recall actions.
Initiate supplier audits and recommend supplier corrective action, development or disqualification in coordination with Procurement and Global Quality.
Make hiring, performance and development decisions for direct and indirect regional Quality resources within delegated authority.
Travel regularly among NA PPS facilities and to suppliers or customers as business needs require.