Quality Excellence Manager, NA

Kenvue•Summit, NJ

1d•Onsite

About The Position

The Quality Excellence Manager, North America converts regional Quality Excellence priorities into disciplined execution. The role leads assigned deployments and improvement workstreams, develops business and data analyses, maintains portfolio and performance-management processes, and partners with site and pillar leaders to deliver measurable quality, operational, and financial outcomes. It is a hands-on practitioner and program leader across KOE, project management, performance analytics, digital enablement, and capability building. The role identifies barriers and risks early, recommends solutions, provides insights, and coordinates day-to-day work to sustain adoption. The position is based in Summit, New Jersey, and is fully onsite. It reports to the Senior Manager, Quality Excellence.

Requirements

Bachelor’s degree in Business, Engineering, or a related field, or equivalent qualification.
8–10 years of progressive experience in process excellence, operational improvement, quality assurance, or quality management.
Strong foundation in process management principles.
Proven expertise leading cross-functional teams and managing complex projects.
Strong analytical and strategic-thinking skills.
Exceptional leadership skills.
Excellent verbal and written communication skills.

Nice To Haves

Lean Six Sigma Green Belt or Black Belt certification, or another quality-management/process-improvement methodology certification.
Project Management certification or formal coursework/training in project management.
Certification in Continuous Improvement, Operational Excellence, or Lean methodologies.
Advanced training in Quality Management Systems (QMS), Quality Assurance, or Quality Excellence disciplines.
Hands-on experience with Lean Manufacturing, Agile Project Management, Total Quality Management (TQM), Plan Do Check Act (PDCA), and DMAIC.
Advanced certifications in quality management or process-improvement methodologies.
Ability to translate data insights into actionable process enhancements.
Knowledge of financials and budgeting, including CAPEX/OPEX, CIP, and gross savings.
Ability to influence and collaborate effectively with senior leadership and diverse stakeholders.
Track record of managing ambiguity, resolving conflicts, and driving change in dynamic environments.
Proficiency in Microsoft Office, particularly advanced Excel and PowerPoint skills.
Proficiency with technology, applications, and software supporting quality-management processes, such as PowerBI, PowerApps, Smartsheet, Metrics Pulse, Planisware, and Co-Pilot/Gen AI.
Sound judgment, discretion, professionalism, and a proactive approach to organizational improvements.

Responsibilities

Lead end-to-end delivery of assigned regional and global Quality Excellence initiatives, including implementation plans, milestones, resource requirements, risk logs, stakeholder plans, progress monitoring, and sustained completion of actions and benefits.
Facilitate diagnostics, workshops, kaizens, and improvement projects using KOE, Lean, Six Sigma, root-cause, and process-design methods; help teams define problems, quantify opportunities, prioritize countermeasures, and embed standard work, governance, and control plans.
Coordinate monthly and quarterly performance reporting, including data collection and validation, commentary follow-up, trend analysis, action tracking, and preparation of management-review materials; maintain metrics processes and provide insights on performance gaps, risks, and opportunities.
Administer and improve portfolio processes across Planisware, Smartsheet, value-creation files, and related repositories; support project creation and status and financial updates, resolve data inconsistencies, follow up with project owners and Finance, and prepare consolidated portfolio views for leadership.
Develop or support business cases, benefit estimates, and validation for quality and operational improvement initiatives; track CAPEX, OPEX, CIP, inventory/cash-flow, and other approved value measures, escalating variances and data-quality concerns.
Partner with Digital, Data, and business process owners to enhance dashboards, reporting workflows, and tools; translate user needs into requirements, coordinate testing and feedback, and support deployment, hypercare, and adoption.
Develop and deliver training, coaching, playbooks, and tools in project management, KOE, continuous improvement, analytics, and problem solving; facilitate Quality Excellence communities and working sessions and support onboarding of site or pillar Quality Excellence leads.
Build relationships with site, pillar, Finance, Digital, and global partners; prepare project updates, executive-ready summaries, and recommendations; escalate decisions, resource constraints, and material risks to the Senior Manager.
Support local continuous-improvement initiatives, including business-case preparation, feasibility analysis, project support, and project leadership.
Onboard, train, and coach new Quality Excellence leaders across the region.
Lead and coach GROW talent within regional Quality Excellence.
Perform other related duties consistent with the position’s purpose and level.