Quality Excellence Manager, NA
About The Position
The Quality Excellence Manager, North America, converts regional Quality Excellence priorities into disciplined execution. This hands-on practitioner and program leader leads assigned deployments and improvement workstreams, develops business and data analyses, maintains portfolio and performance-management processes, and partners with site and pillar leaders to deliver measurable quality, operational, and financial outcomes. The role identifies barriers and risks, recommends solutions, provides insights, and coordinates day-to-day work to sustain adoption. The position leads regional and global Quality Excellence initiatives; facilitates continuous-improvement work using KOE, Lean, Six Sigma, root-cause, and process-design methods; coordinates performance reporting and portfolio operations; supports business cases and benefit validation; and partners with Digital, Data, Finance, site, pillar, and global teams. It also develops capability through training and coaching, supports Quality Excellence communities and onboarding, and communicates project updates, recommendations, risks, and resource constraints to the Senior Manager. The role is based in Summit, New Jersey, and is fully onsite. It reports to the Senior Manager, Quality Excellence.
Requirements
- Bachelor’s degree in Business, Engineering, or a related field, or equivalent qualification.
- 8–10 years of progressive experience in process excellence, operational improvement, quality assurance, or quality management.
- Strong foundation in process management principles.
- Proven expertise leading cross-functional teams and managing complex projects.
- Strong analytical and strategic-thinking skills.
- Exceptional leadership skills.
- Excellent verbal and written communication skills.
Nice To Haves
- Lean Six Sigma Green Belt or Black Belt certification, or certification in other quality-management or process-improvement methodologies.
- Project Management certification or formal coursework or training in project management.
- Certification in Continuous Improvement, Operational Excellence, or Lean methodologies.
- Advanced training in Quality Management Systems, Quality Assurance, or Quality Excellence disciplines.
- Hands-on experience with Lean Manufacturing, Agile Project Management, Total Quality Management (TQM), Plan Do Check Act (PDCA), and DMAIC.
- Advanced certifications in quality management or process-improvement methodologies.
- Ability to translate data insights into actionable process enhancements.
- Knowledge of financials and budgeting, including CAPEX/OPEX, CIP, and gross savings.
- Ability to influence and collaborate effectively with senior leadership and diverse stakeholders.
- Track record of managing ambiguity, resolving conflicts, and driving change in dynamic environments.
- Proficiency in Microsoft Office, particularly advanced Excel and PowerPoint skills.
- Proficiency with technology, applications, and software supporting quality-management processes, such as PowerBI, PowerApps, Smartsheet, Metrics Pulse, Planisware, and Co-Pilot/Gen AI.
- Sound judgment, discretion, and professionalism, with a proactive approach to organizational improvements.
Responsibilities
- Lead end-to-end delivery of assigned regional and global Quality Excellence initiatives, including implementation plans, milestones, resource requirements, risk logs, stakeholder plans, progress monitoring, and sustaining actions and benefits.
- Facilitate diagnostics, workshops, kaizens, and improvement projects using KOE, Lean, Six Sigma, root-cause, and process-design methods; help teams define problems, quantify opportunities, prioritize countermeasures, and embed standard work, governance, and control plans.
- Coordinate monthly and quarterly performance reporting, including data collection and validation, commentary follow-up, trend analysis, action tracking, and management-review materials; maintain metrics processes and provide insights on performance gaps, risks, and opportunities.
- Administer and improve portfolio processes using Planisware, Smartsheet, value-creation files, and related repositories; support project creation and status and financial updates, address data inconsistencies, follow up with project owners and Finance, and prepare consolidated portfolio views.
- Develop or support business cases, benefit estimates, and validation for quality and operational improvement initiatives; track CAPEX, OPEX, CIP, inventory/cash-flow, and other approved value measures, escalating variances and data-quality concerns.
- Partner with Digital, Data, and business process owners to improve dashboards, reporting workflows, and tools; translate user needs into requirements, coordinate testing and feedback, and support deployment, hypercare, and adoption.
- Develop and deliver training, coaching, playbooks, and tools in project management, KOE, continuous improvement, analytics, and problem solving; facilitate Quality Excellence communities and working sessions and support onboarding of site or pillar Quality Excellence leads.
- Build relationships with site, pillar, Finance, Digital, and global partners; prepare project updates, executive-ready summaries, and recommendations; escalate decisions, resource constraints, and material risks to the Senior Manager.
- Support local continuous-improvement initiatives through business-case preparation, feasibility analysis, project support, and project leadership.
- Onboard, train, and coach new Quality Excellence leaders across the region.
- Lead and coach GROW talent within regional Quality Excellence.
- Perform other related duties consistent with the position’s purpose and level.
Benefits
- Competitive benefit package
- Paid company holidays
- Paid vacation
- Volunteer time
- Learning and development opportunities
- Kenvuer Impact Networks
- Salary and bonus, if applicable, as part of Total Rewards
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
