Manager Quality

SIG SAUER Careers•Newington, NH

About The Position

The Manager, Quality administers the company’s quality management system and oversees product and process quality for an assigned value stream or functional area, including supervision of personnel. The role guides and directs exempt and/or non-exempt employees and collaborates with Manufacturing Engineering, Supply Chain, Production, Marketing, leadership, and other Quality team members. The manager serves as the main point of contact for the area, supports budget preparation and work planning, and may directly manage Quality Supervisors. The role oversees employee hiring, training, work assignments, performance, and safety compliance. It also ensures documentation, training, transactions, product flow, and procedures are maintained appropriately; monitors performance and inspection data; investigates problems and customer complaints; coordinates corrective actions with internal and external partners; and leads problem-solving and continuous improvement activities. The position is classified as exempt. Work involves prolonged periods of sitting at a desk and using a computer, as well as reaching, bending, twisting, and lifting or moving files. The employee may need to lift up to 25 pounds and must wear required PPE and comply with applicable EH&S training and company security mandates.

Requirements

Bachelor’s degree in Mechanical, Manufacturing, or Industrial Engineering, or another STEM discipline.
Seven to ten years of related experience.
Ability to convey ideas and information clearly, concisely, and accurately in verbal and written form.
Intermediate knowledge of MS Word, Excel, PowerPoint, and MRP systems such as Oracle.
Working knowledge of Geometric Dimensioning and Tolerancing (GD&T) and metrology concepts.
Detailed knowledge of components, assemblies, and product form, fit, and function.
For machine shop areas, extensive knowledge and experience in contemporary manufacturing and manufacturing quality practice.
Basic knowledge of statistics and quality management concepts, including causes of quality issues.
Ability to build cross-functional teams to identify and analyze root causes of quality issues and recommend appropriate corrective action.
Ability to present information effectively in one-on-one and small-group situations to customers, suppliers, and fellow employees.
Ability to sit for prolonged periods and work at a computer using a keyboard and mouse while performing repetitive tasks.
Ability to open file cabinets, reach with hands and arms, bend and twist, and lift and move files.
Ability to lift up to 25 pounds.
Must wear required PPE where required and comply with work exposure EH&S training requirements and SIG SAUER Inc. Security Mandates.

Responsibilities

Supervise Quality personnel assigned to a value stream or functional area and ensure compliance with organizational policies, applicable laws, and safety requirements.
Serve as the main point of contact for the area, assist with budget preparation and work planning, and potentially manage Quality Supervisors.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.
Ensure compliance with safety and Personal Protective Equipment (PPE) requirements.
Ensure area documentation is current, relevant, and available at points of use; personnel are trained; and activity transactions, such as work orders, are proper and timely.
Ensure products flow efficiently and effectively through the value stream or functional area and that protocols and procedures are followed.
Develop or champion metrics to monitor performance and assist in developing and maintaining broader company key performance indicators.
Review inspection data for integrity and provide data analysis as needed.
Use product knowledge to investigate problems and identify root causes, including issues related to internal and external customer complaints.
Communicate and collaborate with applicable functional departments regarding problems and corrective actions.
Deploy Quality personnel effectively, making them available for testing, screening, assembly, and cross-training as needed.
Coordinate with customer, supplier, and third-party quality functions to address quality-related issues.
Supervise problem-solving teams investigating internal and supplier quality failures, using contemporary problem-solving processes and data-driven approaches.
Participate in continuous improvement projects and tasks.
Participate in and sustain 5S standards.
Follow required safety and ISO procedures.
Perform miscellaneous duties as assigned.