Inventory Quality and Control Manager - Knoxville, TN

CVS Health • Knoxville, TN

2d • Onsite

About The Position

The Manager of Inventory, Quality, and Control oversees inventory management—including core production, NPI/damages, cycle counts, and slotting—and quality assurance activities within a distribution center. The role reports to the IQC Regional Director and collaborates across the supply chain network with Distribution Operations, Corporate Compliance, Corporate Asset Protection, Security, Finance, and Centers of Excellence to develop and improve processes and procedures that maximize operational efficiency. The manager drives performance across assigned operational areas and contributes to profit, expense, and customer service goals while ensuring compliance with organizational standards and regulatory requirements. Duties are performed in accordance with CVS Health policies, practices, and procedures.

The role leads process improvement initiatives to improve safety, quality, delivery, cost, and inventory metrics; manages inventory controls and slotting; establishes quality standards and conducts audits; leads and mentors inventory control and quality assurance associates; and manages asset protection and loss containment. It requires regular, reliable on-site attendance and 10% travel.

Requirements

• At least 5 years of experience in inventory control, quality management, asset protection, or related roles, preferably in a distribution or logistics environment.
• Strong understanding of inventory management principles, quality assurance standards, investigations, and regulatory requirements.
• Proven leadership skills and ability to manage a team and drive results.
• Excellent analytical, problem-solving, and decision-making abilities.
• Proficiency in inventory management software and MS Office applications.
• Strong communication and interpersonal skills, including the ability to collaborate cross-functionally and influence stakeholders at all levels.
• Regular and reliable on-site attendance.
• 10% travel.
• Verifiable High School Diploma/GED; 10 or more years of related on-the-job experience may substitute for a degree.

Nice To Haves

• APICS CPIM or CLTD certification.
• Six Sigma Green Belt certification.
• PMP certification.
• LP Qualified (LPQ) or LP Certified (LPC) certification.
• Understanding of government regulatory expectations, including OSHA, DEP, and FDA.
• Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.

Responsibilities

• Identify opportunities to streamline inventory management processes and enhance efficiency.
• Implement best practices and innovative solutions to optimize inventory accuracy and minimize waste.
• Drive initiatives to improve safety, quality, delivery, cost, and inventory metrics.
• Strategically manage slotting activities and projects aligned with the continuous improvement roadmap.
• Develop and implement inventory control procedures to ensure accurate inventory levels.
• Coordinate and conduct regular cycle counts, inventory audits, and reconciliations to minimize discrepancies.
• Analyze inventory data and trends to identify process improvements and cost savings.
• Work with procurement and logistics teams to optimize inventory levels and ensure timely replenishment.
• Establish and enforce quality standards for incoming and outgoing products in compliance with regulatory requirements and company policies.
• Implement quality controls to identify and address defects or discrepancies in products, packaging, documentation, processes, and personnel.
• Conduct regular inspections and quality audits to assess quality management systems.
• Collaborate with cross-functional teams on root cause analysis and corrective actions in line with the CVS operating system.
• Lead and mentor inventory control and quality assurance associates, providing guidance, training, and performance feedback.
• Foster accountability, collaboration, and continuous improvement within the department.
• Ensure team members adhere to safety protocols and compliance standards.
• Manage and coordinate, with distribution center management, asset protection and loss containment activities.
• Oversee security measures to protect company assets, reduce shrink, and maintain a safe environment for employees and vendors.
• Build security and alarm systems, conduct actual and suspected investigations, and coordinate with law enforcement agencies.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources based on eligibility
• Eligible for a CVS Health bonus, commission, or short-term incentive program in addition to base pay

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED