Inventory Quality and Control Manager - Knoxville, TN

CVS Health•Knoxville, TN

3d•$54,300 - $119,340•Onsite

About The Position

The Manager of Inventory, Quality, and Control oversees inventory management—including core production, NPI/Damages, cycle counts, and slotting—and quality assurance activities within a distribution center. The role reports to the IQC Regional Director and works across the supply chain network with Distribution Operations, Corporate Compliance, Corporate Asset Protection, Security, Finance, and Centers of Excellence to develop and improve processes and procedures. The position drives operational performance and contributes to profit, expense, customer service, compliance, and regulatory goals, in accordance with CVS Health policies and procedures. The manager leads process-improvement initiatives, inventory control, quality assurance, team leadership, and asset-protection activities. The role includes on-site attendance and 10% travel.

Requirements

At least 5 years of experience in inventory control, quality management, asset protection, or related roles; distribution or logistics experience is preferred.
Strong understanding of inventory-management principles, quality-assurance standards, investigations, and regulatory requirements.
Proven leadership skills and ability to manage a team and drive results.
Excellent analytical, problem-solving, and decision-making abilities.
Proficiency in inventory-management software and Microsoft Office applications.
Strong communication and interpersonal skills, including the ability to collaborate cross-functionally and influence stakeholders at all levels.
Regular and reliable on-site attendance.
Ability to travel 10%.
Verifiable high school diploma or GED, with 10 or more years of related on-the-job experience accepted in lieu of a degree.

Nice To Haves

APICS CPIM or CLTD certification.
Six Sigma Green Belt certification.
PMP certification.
LP Qualified (LPQ) or LP Certified (LPC) certification.
Understanding of government regulatory expectations, including OSHA, DEP, and FDA.
Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.

Responsibilities

Identify opportunities to streamline inventory management and improve efficiency.
Implement best practices and innovative solutions to improve inventory accuracy and minimize the eight wastes.
Drive initiatives to improve safety, quality, delivery, cost, and inventory metrics.
Manage slotting activities and projects aligned with the continuous-improvement roadmap.
Develop and implement inventory-control procedures to maintain accurate inventory levels.
Coordinate and conduct cycle counts, inventory audits, and reconciliations to minimize discrepancies.
Analyze inventory data and trends to identify process-improvement and cost-saving opportunities.
Work with procurement and logistics teams to optimize inventory levels and ensure timely replenishment.
Establish and enforce quality standards for incoming and outgoing products, ensuring compliance with regulatory requirements and company policies.
Implement quality-control measures to identify and address defects or discrepancies in products, packaging, documentation, processes, and personnel.
Conduct inspections and quality audits to assess quality-management systems.
Work with cross-functional teams on root-cause analysis and corrective actions in line with the CVS operating system.
Lead and mentor inventory-control and quality-assurance associates, providing guidance, training, and performance feedback.
Foster accountability, collaboration, and continuous improvement within the department.
Ensure team members follow safety protocols and compliance standards.
Manage, coordinate with distribution center management, and control asset-protection and loss-containment activities.
Oversee security measures to protect company assets, reduce shrink, and maintain a safe environment for employees and vendors.
Build security and alarm systems, conduct investigations into actual or suspected incidents, and coordinate with law enforcement agencies.