Quality Improvement Manager

Sevita•Seattle, WA

About The Position

The Quality Improvement Manager provides statewide leadership and support for quality services, implementing quality improvement plans to meet and exceed service excellence. The role partners with state leadership, the QI Director, Operations, and QI staff on continuous improvement, risk management, compliance, and customer engagement. It also leads and manages QI Specialists and assigned staff, including performance evaluations, scheduling, orientation, and training, and makes employment-related decisions.

Requirements

Bachelor’s degree.
At least 5 years of experience in a social services field, such as mental health, child welfare, brain injury, or intellectual/developmental disabilities.
Strong leadership skills and the ability to influence others and drive change.
Ability to lead hands-on and promote collaboration by example.
Strong attention to detail and organizational skills, with the ability to multitask and meet deadlines.
Effective communication skills for managing relationships.
Self-motivated, collaborative, and a team player.

Nice To Haves

Supervisory experience.
For the Adult Day Health Operating Group: 3–5 years of experience supporting DPH regulations.
For the Adult Day Health Operating Group: RN degree.

Responsibilities

Represent the state on the QI Network leadership team and participate in state staff meetings.
Develop state-specific continuous quality improvement plans with the state leadership team and QI Director.
Provide technical assistance and subject matter expertise for process improvement initiatives, with a focus on quality assurance and improvement.
Maintain communication systems and processes with the state leadership team and QI staff to gather feedback and share information.
Partner with Operations to identify training needs and develop resources to address them.
Analyze data, identify improvement opportunities, and work with state leadership and the state QI team to develop and implement improvement strategies.
Oversee implementation of the incident reporting system in accordance with the Incident Management Protocol.
Organize and manage monthly trended incident reporting of system data for Operations review and action.
Consult with Operations on critical events and identify ways to improve safety and minimize risk to clients and employees.
Conduct complex, high-level internal investigations and conduct or review investigations involving alleged abuse or neglect.
Implement the Incident Management Protocol, Mortality Review Protocol, and applicable Operating Group requirements.
Participate in merger and acquisition diligence assessments and evaluations of prospective acquisitions.
Develop and oversee quality and compliance monitoring systems to assess compliance with standards, contractual obligations, regulations, and accreditation standards.
Support Operations in developing corrective action plans following adverse actions requiring the Notification Protocol and verify implementation.
Complete Network Performance Audits.
Work with the state leadership team to develop policies consistent with local regulatory standards and corporate policies and protocols.
Provide technical assistance and direction on corrective action plans for adverse actions under the Network Notification Protocol and other compliance issues, and provide training as needed.
Collaborate with Operations leadership to determine and implement local customer engagement activities.
Work with state leadership and the QI Director to design the strategy for completing the state survey process.
Partner with state leadership and Operations to develop improvement plans in response to customer engagement survey results.
Direct and manage QI Specialists in coordination with Operations supervisors.
Supervise and manage assigned staff, including performance evaluations, scheduling, orientation, and training; resolve employee relations issues as needed and make employment-related decisions.