Manager, Clinical Quality Improvement

NorthLakes Community Clinic•Ashland, WI

About The Position

The Clinical Quality Improvement Manager supports teams in delivering evidence-based, patient-centered, lifelong care and helps fulfill NorthLakes Community Clinic’s mission to respond to community needs with an integrated array of quality services. The role manages clinical quality improvement efforts and Patient Centered Medical Home (PCMH) recognition by facilitating team engagement and guiding and supporting the planning and implementation of clinical quality initiatives. The position guides quality improvement and quality assurance work, supports implementation of NCQA PCMH standards, and coordinates required reporting to maintain PCMH accreditation. It develops processes to close care gaps and improve outcomes, supports consistent EHR documentation, analyzes quality metrics, and helps maintain compliance with applicable standards and requirements. The manager collaborates with organizational leaders and clinical teams on policies, training, care management protocols, team-based care, and quality programming, and manages quality staff and deliverables. Candidates must reside within NorthLakes’ service area at the time of hire and maintain residency throughout employment. The position requires regular and as-needed travel, up to 50%, and is eligible for partially remote work. The physical demands include potential exposure to airborne disease (50%) and potential risk of blood-borne exposure (25%).

Requirements

Bachelor’s degree (B.A. or B.S.N.) or Associate Degree in Nursing (ADN).
Three to four years of clinical experience, or a combination of experience and training as an RN, MA, or other clinical provider, and at least one year of experience in quality improvement and practice transformation.
Experience with EHR systems, data analysis or population health management programs, and Excel.
Candidates must reside within NorthLakes’ service area at the time of hire and maintain residency throughout employment.

Nice To Haves

RN licensure preferred.
PCMH Certified Content Expert (CCE) certification preferred.

Responsibilities

Guide implementation of quality improvement and PCMH efforts.
Ensure QI/QA assessments are conducted and outcomes are monitored.
Develop, implement, and update QI/QA operating procedures.
Partner with teams to implement NCQA PCMH standards; coordinate, prepare, and submit required reports to maintain PCMH accreditation.
Develop patient outreach processes to close care gaps, improve clinical outcomes for identified populations, and facilitate Network attribution projects.
Collaborate on development and training that support consistent EHR documentation for quality measures.
Analyze quality metrics, gather information, prepare reports, and summarize findings to support quality improvement efforts and meet requirements.
Maintain current knowledge of quality assurance standards, regulations, and requirements to support benchmarks, compliance, and high-quality care.
Collaborate with Directors and Officers to develop protocols, policies, and procedures.
Develop and deliver training to support safe, evidence-based care and promote quality improvement.
Work with registered nurses, community health workers, and other staff to develop care management protocols for specific patient populations.
Partner with teams to support team-based care models and other innovative quality programming.
Assist with related activities for committees and meetings as assigned.
Manage quality staff to execute team plans and ensure timely deliverables.
Prioritize concurrent tasks and team requests to meet tight deadlines, flag obstacles, and propose timely solutions.

Benefits

Medical and dental insurance for eligible employees working 24 or more hours per week.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and a Paid Leave Bank.
403(b) with a 4% employer match.
Vision insurance.
Supplemental life, AD&D, and disability coverage.
Tuition reimbursement.
Health and Wellness reimbursement program.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Participation in the HRSA/NHSC loan repayment program.