Manager, Clinical Quality Improvement
About The Position
The Clinical Quality Improvement Manager supports NorthLakes Community Clinic teams in delivering evidence-based, patient-centered, lifelong care and advancing the organization’s mission to respond to community needs with an integrated array of quality services. The role manages clinical quality improvement efforts and Patient Centered Medical Home (PCMH) recognition by engaging teams and guiding and supporting the planning and implementation of clinical quality initiatives. The manager leads quality improvement and quality assurance activities, supports PCMH standards and accreditation, develops processes to close care gaps and improve outcomes, and uses quality metrics and reporting to support improvement and compliance. The position collaborates with clinical teams and organizational leaders on documentation, training, care management protocols, policies, and team-based care models. It also manages quality staff and coordinates assigned committee and meeting activities. Candidates must reside within NorthLakes’ service area when hired and maintain residency throughout employment. Regular and as-needed travel of up to 50% is required. The position is eligible for partially remote work.
Requirements
- Bachelor’s degree (B.A. or B.S.N.) or Associate Degree in Nursing (ADN).
- Three to four years of clinical experience or a combination of experience and training as an RN, MA, or other clinical provider.
- At least one year of experience in quality improvement and practice transformation.
- Experience with EHR systems, data analysis or population health management programs, and Excel.
- Must reside within NorthLakes’ service area at the time of hire and maintain residency throughout employment.
Nice To Haves
- RN licensure is preferred.
- PCMH Certified Content Expert (CCE) certification is preferred.
Responsibilities
- Guide implementation of quality improvement and PCMH efforts.
- Ensure quality improvement and quality assurance assessments are conducted and outcomes are monitored.
- Develop, implement, and update QI/QA operating procedures.
- Partner with teams to implement NCQA PCMH standards and coordinate, prepare, and submit reports required to maintain PCMH accreditation.
- Develop patient outreach processes to close care gaps, improve outcomes for identified populations, and facilitate Network attribution projects.
- Collaborate on development and training to support consistent EHR documentation for quality measures.
- Analyze quality metrics, gather information, prepare reports, and summarize findings to support improvement efforts and meet requirements.
- Maintain current knowledge of quality assurance standards, regulations, and requirements to support benchmarks, compliance, and high-quality care.
- Collaborate with Directors and Officers to develop protocols, policies, and procedures.
- Develop and deliver training to support safe, evidence-based care and quality improvement.
- Work with registered nurses, community health workers, and other staff to develop care management protocols for specific patient populations.
- Partner with teams to support team-based care models and other innovative quality programming.
- Assist with related activities for committees and meetings as assigned.
- Manage quality staff to execute team plans and ensure timely deliverables.
- Prioritize concurrent tasks and team requests, meet tight deadlines, and promptly identify obstacles and propose solutions.
Benefits
- Medical insurance
- Dental insurance
- Employer-paid group term life and disability insurance
- Employer contribution toward a Health Savings Account
- Flexible Spending Accounts
- Paid Time Off (PTO)
- Paid holidays
- Paid Leave Bank
- 403(b) retirement plan with a 4% employer match
- Vision insurance
- Supplemental life, AD&D, and disability benefits
- Tuition reimbursement
- Health and Wellness reimbursement program
- Employee Assistance Program and specialized behavioral health services and resources for employees and family members
- Participation in the HRSA/NHSC loan repayment program
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What This Job Offers
Job Type
Full-time
Career Level
Manager
