Project Manager - Quality Management

St. Jude Children's Research Hospital•Memphis, TN

5d•$86,320 - $154,960

About The Position

St. Jude's Office of Quality and Patient Safety is seeking a project manager with hands-on improvement science experience. Reporting to the Director of Improvement Science, the role combines project management and improvement practice and supports the hospital's annual quality improvement portfolio, annual quality planning, and selected projects as an improvement advisor. The position works with teams to define problems, apply improvement methods, use data to evaluate changes, and sustain gains, while coordinating across teams, anticipating risks, and keeping leaders informed. The role also helps manage quality indicators, assess the improvement support teams need, and strengthen the organization's application of improvement science. The successful candidate may join the core faculty of Safe and Sound Academy, teaching and developing learning offerings and mentoring teams as they apply improvement methods. The role is suited to someone who has led or coached improvement work using the Model for Improvement or a similar methodology. Experience teaching or coaching improvement methods is a plus. The position requires a bachelor's degree in a relevant field and at least five years of relevant project management experience. A master's degree is preferred. Experience in quality improvement, utilization management, risk reduction or safety management, and accreditation and regulatory standards applied to patient care is required. Preferred qualifications include healthcare quality experience, leading complex cross-functional improvement projects, use of improvement data methods, and teaching or coaching others. PMP or comparable project management certification, CPPS certification, and formal training or certification in improvement science, quality improvement, Lean, Six Sigma, or a related methodology are preferred. The estimated salary range is $86,320–$154,960 per year. Compensation decisions consider skills, experience, training, licensure, certifications, and organizational needs.

Requirements

Bachelor's degree in a relevant field.
At least 5 years of relevant project management experience.
Experience with quality improvement, utilization management, risk reduction/safety management, and related issues.
Experience working with accreditation and regulatory standards and their application to patient care.
Proven performance in an earlier role.
Ability to synthesize quantitative and qualitative information from multiple sources to identify patterns, risks, opportunities, and actionable insights.
Ability to apply improvement science methods and tools to understand systems, identify contributing factors, develop and test changes, and evaluate improvement.
Working knowledge of project, program, and portfolio management methods and tools.
Ability to use data over time to distinguish meaningful change from routine variation and communicate findings clearly to technical and nontechnical audiences.
Ability to manage multiple complex projects independently, anticipate dependencies, risks, and barriers, and escalate appropriately.
Ability to build effective relationships across disciplines and organizational levels and coach teams without relying on direct authority.
Ability to communicate complex information succinctly and provide clear recommendations to project teams and organizational leaders.
Skill in teaching, coaching, facilitation, and development of others.

Nice To Haves

Master's degree.
Experience with quality improvement, improvement science, or a related field, including leading complex cross-functional projects.
Hands-on experience leading or coaching quality improvement projects using the Model for Improvement or a comparable methodology.
Quality experience in a healthcare setting.
Experience using data to guide improvement, including run charts, statistical process control, or related methods.
Experience teaching, coaching, or mentoring others in improvement methods.
Experience with healthcare quality, patient safety, regulatory, or accreditation requirements.
Project Management Professional (PMP) or comparable project management certification.
Certified Professional in Patient Safety (CPPS) certification.
Formal training or certification in improvement science, quality improvement, Lean, Six Sigma, or a related methodology.

Responsibilities

Coordinate and manage the annual institutional quality improvement project portfolio, monitoring progress, dependencies, risks, barriers, and sustainment.
Advise assigned quality improvement projects and help teams understand problems, develop and test changes, measure results, and sustain improvement using improvement science methods.
Support institutional quality planning, including assessment, prioritization, scoping, and monitoring of improvement opportunities and projects.
Analyze and interpret quantitative and qualitative data using appropriate improvement methods, including run charts and statistical process control, and communicate actionable insights to teams and leaders.
Coach project leaders, project managers, and improvement teams in improvement science methods and tools, including the Model for Improvement, PDSA cycles, process mapping, and theories of change.
Apply quality assurance and control methods to monitor performance, identify variation or emerging issues, and support sustainment of improvements.
Coordinate work across multidisciplinary teams, identify and escalate barriers and risks, and provide project- and portfolio-level updates and recommendations to leadership.
Teach, coach, mentor, and develop learning experiences to support organizational capability in improvement science.
Perform other duties as assigned to meet department and institutional goals and objectives.
Maintain regular and predictable attendance.