Project Manager - Quality Management
About The Position
St. Jude's Office of Quality and Patient Safety is hiring a project manager with hands-on improvement science experience. Reporting to the Director of Improvement Science, the role combines project management and improvement practice and supports the hospital’s whole-system approach to quality, spanning quality planning, improvement, assurance, and control. The project manager coordinates the annual portfolio of quality improvement projects, supports annual quality planning, and advises selected project teams. The role helps teams scope problems, apply improvement methods, analyze data to assess changes, and sustain gains. It also coordinates across teams, anticipates risks, provides updates to leaders, manages quality indicators, assesses teams’ improvement support needs, and strengthens the application of improvement science across the organization. The position may also serve as core faculty for Safe and Sound Academy, St. Jude’s program for building improvement science capability. Faculty teach, develop learning offerings, and mentor teams applying improvement methods. The role suits someone who has led or coached improvement work using the Model for Improvement or a comparable methodology; teaching or coaching experience is a plus.
Requirements
- Bachelor’s degree in a relevant field.
- At least 5 years of relevant project management experience.
- Experience with quality improvement, utilization management, risk reduction/safety management, and related issues.
- Experience working with accreditation and regulatory standards and their application to patient care.
- Proven performance in an earlier role.
- Synthesize quantitative and qualitative information from multiple sources to identify patterns, risks, opportunities, and actionable insights.
- Apply improvement science methods and tools to understand systems, identify contributing factors, develop and test changes, and evaluate improvement.
- Working knowledge of project, program, and portfolio management methods and tools.
- Use data over time to distinguish meaningful change from routine variation and communicate findings clearly to technical and nontechnical audiences.
- Manage multiple complex projects independently, anticipate dependencies, risks, and barriers, and escalate appropriately.
- Build effective relationships across disciplines and organizational levels and coach teams without relying on direct authority.
- Communicate complex information succinctly and provide clear recommendations to project teams and leaders.
- Demonstrate skill in teaching, coaching, facilitation, and developing others.
Nice To Haves
- Master’s degree preferred.
- Experience with quality improvement, improvement science, or a related field, including leading complex cross-functional projects.
- Hands-on experience leading or coaching quality improvement projects using the Model for Improvement or a comparable methodology.
- Quality experience in a healthcare setting.
- Experience using data to guide improvement, including run charts, statistical process control, or related methods.
- Experience teaching, coaching, or mentoring others in improvement methods.
- Experience working with healthcare quality, patient safety, regulatory, or accreditation requirements.
- Project Management Professional (PMP) certification or comparable project management certification.
- Certified Professional in Patient Safety (CPPS) certification.
- Formal training or certification in improvement science, quality improvement, Lean, Six Sigma, or a related methodology.
Responsibilities
- Coordinate and manage the annual portfolio of institutional quality improvement projects, monitoring progress, dependencies, risks, barriers, and sustainment.
- Advise assigned quality improvement projects, applying improvement science to help teams understand problems, develop and test changes, measure results, and sustain improvement.
- Support institutional quality planning, including assessment, prioritization, scoping, and monitoring of improvement opportunities and projects.
- Analyze and interpret quantitative and qualitative data using improvement methods, including run charts and statistical process control, and communicate actionable insights to teams and leaders.
- Coach project leaders, project managers, and improvement teams in improvement science methods and tools, including the Model for Improvement, PDSA cycles, process mapping, and theories of change.
- Apply quality assurance and control methods to monitor performance, identify variation or emerging issues, and support sustainment.
- Coordinate multidisciplinary work, identify and escalate barriers and risks, and provide project- and portfolio-level updates and recommendations to leadership.
- Contribute to organizational capability development through teaching, coaching, mentoring, and developing learning experiences in improvement science.
- Perform other duties as assigned to meet department and institutional goals and objectives.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
