Project Manager - Quality Management
About The Position
The Project Manager works in St. Jude’s Office of Quality and Patient Safety at the intersection of project management and improvement practice, reporting to the Director of Improvement Science. The role helps manage the hospital’s annual portfolio of quality improvement projects, supports institutional quality planning, and serves as an improvement advisor on selected projects. The position applies improvement methods and data to help teams scope problems, test changes, evaluate results, and sustain gains, while coordinating across teams, anticipating risks, and communicating updates and recommendations to leaders. The role also contributes to quality-indicator management, assesses the level of improvement support teams need, and strengthens the application of improvement science across the organization. The Project Manager may join the core faculty of Safe and Sound Academy, teaching, developing learning offerings, and mentoring teams as they apply improvement methods. The position maintains regular and predictable attendance and performs other duties as assigned.
Requirements
- Bachelor’s degree in a relevant field.
- At least 5 years of relevant project management experience.
- Experience with quality improvement, utilization management, risk reduction or safety management, and related issues.
- Experience working with accreditation and regulatory standards and their application to patient care.
- Proven performance in an earlier role.
- Ability to synthesize quantitative and qualitative information from multiple sources to identify patterns, risks, opportunities, and actionable insights.
- Ability to apply improvement science methods and tools to understand systems, identify contributing factors, develop and test changes, and evaluate improvement.
- Working knowledge of project, program, and portfolio management methods and tools.
- Ability to use data over time to distinguish meaningful change from routine variation and clearly communicate findings to technical and nontechnical audiences.
- Ability to independently manage multiple complex projects, anticipate dependencies, risks, and barriers, and escalate appropriately.
- Ability to build effective relationships across disciplines and organizational levels and coach teams without relying on direct authority.
- Ability to communicate complex information succinctly and provide clear recommendations to project teams and organizational leaders.
- Skill in teaching, coaching, facilitation, and developing others.
Nice To Haves
- Master’s degree.
- Experience in quality improvement, improvement science, or a related field, including leading complex cross-functional projects.
- Hands-on experience leading or coaching quality improvement projects using the Model for Improvement or a comparable methodology.
- Quality experience in a healthcare setting.
- Experience using data to guide improvement, including run charts, statistical process control, or related methods.
- Experience teaching, coaching, or mentoring others in improvement methods.
- Experience with healthcare quality, patient safety, regulatory, or accreditation requirements.
- Project Management Professional (PMP) certification or comparable project management certification.
- Certified Professional in Patient Safety (CPPS) certification.
- Formal training or certification in improvement science, quality improvement, Lean, Six Sigma, or a related methodology.
Responsibilities
- Coordinate and manage the annual portfolio of institutional quality improvement projects, monitoring progress, dependencies, risks, barriers, and sustainment.
- Advise assigned quality improvement projects by applying improvement science methods to help teams understand problems, develop and test changes, measure results, and sustain improvement.
- Support institutional quality planning, including assessment, prioritization, scoping, and monitoring of improvement opportunities and projects.
- Analyze and interpret quantitative and qualitative data using appropriate improvement methods, including run charts and statistical process control, and communicate actionable insights to project teams and leaders.
- Coach project leaders, project managers, and improvement teams in improvement science methods and tools, including the Model for Improvement, PDSA cycles, process mapping, and theories of change.
- Apply quality assurance and control methods to monitor performance, identify variation or emerging issues, and support sustainment of improvements.
- Coordinate multidisciplinary work, identify and escalate barriers and risks, and provide project- and portfolio-level updates and recommendations to leadership.
- Teach, coach, mentor, and develop learning experiences to contribute to organizational improvement-science capability.
- Perform other duties as assigned to meet department and institutional goals and objectives.
- Maintain regular and predictable attendance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
