Quality Manager

SSW Advanced Technologies•Sweetwater, TN

6d•Onsite

About The Position

SSW Advanced Technologies, LLC is a multinational supplier to global appliance OEMs, designing and selling components and systems for residential appliances, commercial refrigeration, HVAC, retail display, and home/office organization. The Quality Manager is a key member of the Quality Team and leads the execution and deployment of the organization’s Strategic Quality Plan in collaboration with plant leadership. The position serves as the Management Representative for the Quality Management System and manages quality resources to ensure a continuous flow of quality products that meet internal standards, industry best practices, regulations, and customer requirements. The Quality Manager provides quality leadership to customers, suppliers, and internal stakeholders. The role manages the Plant Quality Department, including its daily operations, budget, resource allocation, employee assessment and development, and supplier management. It leads implementation, verification, and continual improvement of applicable Quality Management Systems, and provides leadership and support for new product launches and process development, including Plant APQP and Customer and Supplier PPAP activities. The role also supports audits, monitors quality performance, approves process-related quality documentation, validates testing and verification, and leads containment activities when needed. The Quality Manager is empowered to stop processes or product deliveries when nonconformance, safety, or environmental risks are identified. The work is performed in an office and manufacturing plant environment. The position requires availability to work in the office Monday through Friday and travel when required. It is not eligible for work visa sponsorship.

Requirements

Bachelor's degree in engineering or a technical discipline from an accredited institution.
At least 7 years of experience in a manufacturing quality role.
At least 5 years in a supervisory or leadership capacity within a manufacturing environment.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
Excellent communication, interpersonal, and listening skills.
Strong knowledge and experience with quality tools and process control methods, including APQP, Control Plans, FMEA, GD&T, MSA, PPAP, and SPC.
Expert problem-solving skills using 8D methodologies, including Is-Is Not, Fishbone Diagrams, brainstorming, Affinity Diagrams, and 5 Why analysis.
Availability to work in the office Monday through Friday.
Willingness to travel when required.
Detailed and hands-on orientation.

Nice To Haves

Six Sigma Green Belt, Black Belt, or Master Black Belt certification.
Experience with ISO and auditor certifications.
Lean Six Sigma certification.
Relevant certifications such as CMQ/OE or CQE.

Responsibilities

Manage the quality and customer interface to ensure requirements are understood, met, and exceeded.
Oversee resolution of internal and customer-identified issues, ensuring timely closure using standard reporting tools such as 8D or customer-specific reports.
Monitor customer scorecard performance and engage relevant departments in root cause analysis and corrective actions when requirements are not met.
Manage the Plant Quality Department, including daily operations, budget management, resource allocation, employee assessment and development, and supplier management.
Lead implementation, verification, and continuous improvement of applicable Quality Management Systems.
Provide leadership and support for new product launches and process development, including leading Plant APQP activities and Customer and Supplier PPAP.
Oversee or participate in internal quality audits and ensure compliance with relevant industry standards, including ISO 9001.
Monitor PPAP documentation to ensure customer specifications are satisfied in new or modified products and processes.
Analyze organizational quality metrics, conduct managerial reviews, and develop action plans to address gaps.
Participate in product development and launch activities, identifying customer expectations, manufacturing considerations, and ongoing production testing needs.
Approve process-related quality documentation, including Control Plans, Standard Work Instructions, and deviations.
Validate laboratory testing and verification activities for products and processes.
Confirm daily production startup verification, including Poka-Yoke checks.
Initiate and authorize product containment activities, including publishing and securing approval of Standard Work Instructions with trained containment personnel.
Ensure gaging and measurement tools are in place and verified through MSA, and conduct MSA verification for measuring devices used in production.
Stop processes or product deliveries when nonconformance, safety, or environmental risks are identified.
Maintain professional development and stay current with quality management best practices.