Quality Improvement Specialist Jobs

About The Position

Requirements

• Minimum of five years in pharmacy with demonstrated success in identifying and resolving quality issues.
• Exceptional verbal and written communication, attention to detail, and strong analytical and problem-solving abilities.
• Proven ability to work collaboratively within and across departments.
• Ability to quickly adapt to complex software systems with proficiency in Google Suite.

Nice To Haves

• Bachelor’s degree strongly preferred.
• Experience in mentoring or informally training colleagues is a plus.

Responsibilities

• Review all internal reporting of patient and provider communications for potential ADEs.
• Ensure each ADE has corresponding internal documentation aligned with client-specific requirements.
• Complete and submit client-specific ADE forms, complete any required follow-up.
• Conduct FDA submissions when necessary, ensuring compliance and accuracy.
• Review and analyze patient survey reports to identify trends and issues using specific keyword analysis.
• Develop and implement action plans based on survey insights to enhance patient experience and satisfaction.
• Provide recommendations to address recurring issues and drive improvements across pharmacy operations.
• Review daily quality reports, correct issues according to business rules, and ensure accuracy in patient orders.
• Work collaboratively with internal teams to identify, escalate and resolve operational inefficiencies and quality issues.
• Monitor daily quality metrics to ensure that the department consistently meets and exceeds operational standards.
• Maintain a high standard of compliance with all corporate policies as well as state and federal regulations.
• Contribute to quality assurance initiatives by recommending enhancements to existing processes and ensuring adherence to industry best practices.

Benefits

• Health, Dental & Vision – Multiple plan options from day 1
• Well-being Support – Employee Assistance Program with counseling, wellness coaching, legal/financial advice, and more
• Vacation – Accrue up to 80 hours (2 weeks) in year one
• Paid Sick Time – 40 hours per year
• Holidays – 9 paid holidays + 2 floating holidays per year
• Parental Leave – 12 weeks paid (birthing) / 4 weeks paid (non-birthing), including adoption and foster placement
• 401(k) – Traditional and Roth options
• Life & Disability Insurance – Provided at no cost
• Commuter Benefits – Free onsite parking + pre-tax commuter FSA+ Free shuttle service (Pittsburgh, PA only)
• Snack & Drink Stipend – Daily at all pharmacy locations