Quality Improvement Specialist

One Hope United•Tampa, FL

About The Position

Under the Director, the Quality Improvement Specialist provides continuous quality improvement that integrates compliance and best practices to improve outcomes for families served by One Hope United. The position monitors contract and program performance, reviews case files and psychotropic medication records, analyzes data, supports staff training, participates in quality assurance activities, and coordinates programmatic monitoring with the lead agency. The role also supports policy and procedure development and follows up on corrective action plans. The listed duties are not exhaustive and may change with or without notice.

Requirements

Minimum of 2 years of experience.
Certified child welfare professional.
Florida child welfare certification designated by the Florida Certification Board.
Valid driver's license and acceptable driving record.
If driving is required, maintain insurance coverage meeting OHU standards: minimum $50,000/$100,000/$50,000 for bodily injury and property damage.
Ability to assess, interpret, and deliver care-related information concerning lifespan development of children and families.
Excellent written and oral communication skills, including the ability to document clearly and concisely.
Highly organized and flexible, with the ability to manage multiple projects or priorities and tight deadlines.
Intermediate data-entry skills.
Demonstrated ability to adapt positively to difficult or unpredictable work environments.
Resourcefulness in researching issues, analyzing information, solving problems, and developing solutions with minimal supervision and in a timely manner.
Proficient computer skills in a Microsoft Windows environment and ability to expand software application skills as needed.
Ability to exercise discretion and ensure confidentiality.
Ability to contribute to a welcoming, equitable environment for colleagues and stakeholders.
Ability to support team goals, offer constructive feedback, and contribute to a cohesive, respectful team culture.

Nice To Haves

Bachelor's degree in Social Work, Psychology, Human Development, Education, or a related field preferred.

Responsibilities

Track performance related to CMO contracts and provide monthly reports to the Director and Unit Supervisors.
Review at least one file per unit each month using the statewide standard QA monitoring tool and provide programmatic guidance to case workers.
Review 10% of children prescribed psychotropic medications each month using the lead agency monitoring tool and debrief findings with the Units.
Track and monitor psychotropic medication and compliance in accordance with DCF policy and procedure.
Collect, review, and analyze data from file reviews and FSFN reports to identify program strengths, needs, and accuracy.
Participate in planning and delivering training for all staff.
Assist with agency policy and procedure formulation and review when directed by the Director.
Participate in all lead agency quality assurance activities.
Serve as liaison to the lead agency for programmatic monitoring, coordinate preparation of files for review, and follow up on additional information requested as a result of reviews.
Follow up on implementation of required corrective action plans.
Perform other duties as assigned by the Director.