Quality Improvement Specialist

One Hope United•Tampa, FL

2d•Onsite

About The Position

Under the Director, the Quality Improvement Specialist provides continuous quality improvement by integrating compliance and best practices to improve outcomes for families served by One Hope United. The role monitors contract and program performance, reviews case files and psychotropic medication practices, analyzes data, supports staff training and policy development, and participates in lead agency quality assurance and monitoring activities. The position is primarily sedentary in a professional office environment, with local and occasional overnight travel.

Requirements

At least 2 years of experience.
Certified child welfare professional.
Florida child welfare certification designated by the Florida Certification Board.
Valid driver's license and acceptable driving record.
If driving is required, maintain insurance meeting OHU standards: minimum coverage of $50,000/$100,000/$50,000 for bodily injury and property damage.
Ability to assess, interpret, and deliver care-related information concerning the lifespan development of children and families.
Excellent written and oral communication skills, including the ability to document clearly and concisely.
Strong organization and flexibility, with the ability to manage multiple projects or priorities and tight deadlines.
Intermediate data-entry skills.
Ability to adapt positively to difficult or unpredictable work environments.
Resourcefulness in researching issues, analyzing information, solving problems, and developing solutions with minimal supervision in a timely manner.
Proficient computer skills in a Microsoft Windows environment and ability to expand software application skills as needed.
Ability to exercise discretion and ensure confidentiality.
Ability to contribute to a welcoming, equitable environment for colleagues and stakeholders.
Ability to support team goals, offer constructive feedback, and contribute to a cohesive, respectful team culture.

Nice To Haves

Bachelor's degree in Social Work, Psychology, Human Development, Education, or a related field preferred.

Responsibilities

Track performance related to CMO contracts and provide monthly reports to the Director and Unit Supervisors.
Review at least one file per unit each month using the statewide standard QA monitoring tool and provide programmatic guidance to case workers.
Review 10% of children prescribed psychotropic medications each month using the lead agency monitoring tool and debrief findings with the Units.
Track and monitor psychotropic medication and compliance according to DCF policy and procedure.
Collect, review, and analyze data from file reviews and FSFN reports to identify program strengths, needs, and accuracy.
Participate in planning and delivering training for all staff.
Assist with formulating and reviewing agency policy and procedure when directed by the Director.
Participate in all lead agency quality assurance activities.
Serve as liaison to the lead agency for programmatic monitoring, coordinate preparation of files for review, and follow up on additional information requested as a result of reviews.
Follow up on implementation of required corrective action plans.
Perform other duties as assigned by the Director.