Quality Improvement Specialist

Dollar Shave Club • Grove City, OH

1d

About The Position

The Quality Improvement Specialist oversees end-to-end product quality across warehouse and fulfillment operations, with responsibility for evaluating formulation and packaging standards, including OTC products. Reporting to the Senior Quality Manager, the role serves as the quality voice on the fulfillment floor and drives quality assurance throughout the product lifecycle, from inbound receiving to final shipment.

Requirements

• At least 3 years of experience in a quality role within manufacturing, warehousing, distribution, or CPG.
• Expertise in QMS, GMP (cosmetic GMP / ISO 22716), ISO 9001, document control, CAPA, traceability, and recalls.
• Hands-on experience with inbound inspection, AQL sampling, defect classification, and supplier quality management.
• Training in lean manufacturing practices (WCM, TPM, Six Sigma), focus improvements, and root-cause investigations.
• Proficiency with WMS software such as SAP or HighJump.
• Experience developing internal audit plans and leading cross-functional audits and quality initiatives.

Responsibilities

• Inspect incoming shipments, maintain the product standard library, and prevent critical defects.
• Release, hold, or reject product lots and track supplier quality performance over time.
• Perform in-line inspections, document issues, escalate problems, and oversee product rework.
• Manage product holds, ensuring items are properly quarantined, labeled, and logged in WMS.
• Guide and support site QC Technicians with inspection standards and escalation decisions.
• Apply Lean Six Sigma methods to address root causes, fix quality gaps, and optimize warehouse processes.
• Develop internal audit plans and lead mock recalls under the Senior Quality Manager's direction.
• Partner with Product Development on package drop, ship, and integrity testing for launch readiness.
• Monitor product shelf life and collaborate with Inventory Control on disposition and disposal.
• Track monthly floor quality metrics and report key non-conformances for site dashboards.

Benefits

• Comprehensive benefit plans with free premium options, including medical, dental, and vision coverage, along with supplemental coverage options.
• Free life insurance, short-term disability, and long-term disability.
• 401(k) plan with a company match of 100% of the first 3%, and 50% of up to an additional 2%, with no vesting period.
• Generous accrued vacation time and sick time.
• 12 weeks of fully paid parental leave.
• 4 weeks of fully paid disability leave.
• Free Dollar Shave Club products.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed