Program Specialist Jobs

About The Position

Requirements

• Excellent Australian destination and product knowledge.
• Strong, confident presentation skills and the ability to create and deliver engaging in-person training presentations.
• Proficiency with Microsoft Office and online training and presentation programs.
• Excellent customer service skills and the ability to foster and develop relationships.
• Strong negotiation and influencing skills.
• Excellent organization skills and the ability to solve problems positively.
• A strong desire to travel within the role.
• Ability to manage and reprioritize competing deadlines and priorities while working to short deadlines.
• Ability to produce clear, persuasive documents and tailor content to the audience.
• Unrestricted, permanent authorization to work in the United States, through US citizenship or permanent resident/Green Card status.

Responsibilities

• Lead, manage, and motivate the US ASP team, including an ASP Team Trainer and ASP Coordinator, to deliver the ASP engagement plan and meet training KPIs.
• Develop and execute program recruitment, development, and engagement strategies, including communications and training initiatives.
• Work closely with ASP Trainers in Canada to ensure ASP strategy, objectives, STO requirements, and KPIs are met within budget.
• Manage stakeholder relationships with local State and Territory Tourism Organisations.
• Conduct engaging in-person and virtual training for frontline travel sellers.
• Own training delivery to advisors based on the US West Coast and work closely with the trainer responsible for the East Coast.
• Be willing and available to travel internationally and domestically.

Benefits

• 401(k) plan with a 5% employer co-contribution model
• 20 days of paid annual leave per year
• Opportunity to receive up to three additional bonus paid leave days per year
• 15 days of paid sick leave per year
• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Long-term disability insurance
• Healthy Lifestyle Benefit of up to AUD $265 per year