Program Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Health Administration, Communications, Business or related field; Master’s degree preferred. Equivalent combination of experience and/or education may substitute with a preference for five years progressive relevant work experience.
• Minimum of seven years’ experience in health communications, health care and management, or public relations.
• Experience working with public health insurance in managed care settings is preferred.
• Must have experience in effectively managing and working collaboratively with a diverse group of professionals with varying backgrounds.
• Program development and implementation experience required.
• Advanced knowledge of the healthcare system and managed care principals is required for desired business outcomes through ongoing constructive feedback.
• Strong Communication skills to influence or persuade others under positive or negative circumstances; adapt to different styles; Critical Listening skills are needed as well as excellent written and verbal communication skills, including presentation skills.
• The ability to manage complex information easily, communicate clearly, and draw sound conclusions.
• The knowledge and ability to take initiative to create strategic communication plans; manage change.
• Synthesize complex internal and external information, knowledge of emerging trends, and opportunities in health care market.
• Successfully manage different styles of employees; provide clear direction and effective coaching.
• Demonstrates support for the company’s mission, vision and values.
• Strategic business planning, change management, team leadership, and program design/evaluation skills required.
• Position requires excellent written and verbal communication skills with strong interpersonal skills.
• Ability to initiate and drive change and demonstrates results-driven approach.
• Strong organizational and time management skills with demonstrated process and project management expertise.
• Must be a team player.
• Proficient in Microsoft office applications (Word, Excel, Access, PowerPoint).
• May be required to manage multiple priorities and projects with tight deadlines.
• A valid driver's license and proof of current auto insurance will be required for any position requiring driving.

Nice To Haves

• Master’s degree preferred.
• Experience working with public health insurance in managed care settings is preferred.

Responsibilities

• Serves as the point of contact with internal partners for the dissemination of required communications to members and providers.
• Leads the development and production of print and electronic (web, multimedia, audio/visual) member and provider materials and websites.
• Meets with other department leaders to understand contract and NCQA requirements, member and provider information needs, and community engagement activities; develops and implements communications to support these audiences and activities.
• Leads or participates in workgroups associated with communications and supports resulting communications needs.
• Tracks and reports performance metrics such as open rates, click-through rates, engagement levels, and satisfaction scores.
• Ensures that communication goals and objectives are met, tracks and reports on outcomes.
• Creates and maintains cross-functional project plans to ensure that required communications are delivered efficiently, on time, and within budget.
• In collaboration with the Director of Marketing and Communications, helps develop and own the member and provider communications strategy, ensuring alignment with enterprise goals, regulatory requirements, and health equity commitments.
• Maps communications to the full member lifecycle, addressing key moments such as onboarding, plan utilization, renewals, and transitions.
• Ensures communications clearly interpret state updates, simplify workflows, and reinforce Colorado Access’ shared mission with providers.
• Integrates health literacy, accessible design, and language access into all communications.
• Conducts regular testing (A/B, usability) and gathers feedback; applies findings to refine future communications.
• Contributes to a culture of proactive, audience-centered communications within the department.

Benefits

• PTO
• floating holidays
• nine company paid holidays
• Employee Assistance Program
• tuition reimbursement
• leadership training
• promotion opportunities
• performance evaluations
• employee recognition
• language pay stipend
• Medical, dental, vision insurance that starts the first day of the month following start date.
• Supplemental insurance such as critical illness and accidental injury.
• Health care and dependent care flexible spending account options.
• Employer-paid basic life insurance and AD&D (employee, spouse and dependent).
• Short-term and long-term disability coverage.
• Voluntary life insurance (employee, spouse, dependent).
• Retirement plan
• Annual bonus program (based on eligibility, requirements and performance).